Yasmine Black

• Assisted and supervised [Number] children through entire school day.
• Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
• Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
• Fostered a nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
• Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

• Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
• Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
• Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
• Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.

*Temporary

• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained a clean and organized workspace to facilitate efficient mail handling processes.
• Maintained high level of confidentiality with mail items in line with regulations.
• Provided exceptional service, guiding customers on postal services and regulations.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

• Worked with managers to plan and coordinate production tasks.
• Coordinated with inventory managers to plan deliveries around production schedules.
• Reviewed production plans to identify and report potential risks.
• Developed comprehensive production plans, aligning resources and schedules with project objectives.
• Prepared and maintained comprehensive production reports to highlight production developments for management review.