Summary
Overview
Work History
Education
Skills
Certification
Interets
Additional Information
Languages
Timeline
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Yasmine Choucair

Yasmine Choucair

Beirut

Summary

Experienced in delivering exceptional service with a strong focus on creating memorable experiences. Highly skilled in efficiently handling guest inquiries, resolving issues, and coordinating special requests to ensure utmost satisfaction. Adept at building and maintaining strong relationships while upholding the highest standards of professionalism and hospitality. Proven ability to contribute to a welcoming environment and enhance guest or client loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hotel Sales

Lancaster Eden Bay
10.2022 - 08.2024
  • Handled over three main areas of Beirut, their main attractions, and most vibrant streets
  • Handled showings, client servicing, and house mining
  • Finalized sales and required legal paperwork
  • Managed all requests from guests and mediated all problems
  • Guided guests on best dining, entertainment, and cultural activities in Lebanon
  • Organized and checked all requests by guests before and after checking-in/out were met

Concierge

John Paul Concierge
11.2022 - 12.2022
  • Experienced multiple work fields and locations in Qatar for difference establishments during the World Cup 22
  • Acted as concierge and point of contact for all guests staying at hotel during World Cup 22
  • Main concierge for Qatar National Museum during World Cup 22
  • Had to understand, memorize, and learn all facts about Qatar National Museum
  • Answered all queries and requests by guests and museum visitors
  • Acted as main concierge at the Diamond Lounges of the museum for important guests visiting Qatar while keeping utmost confidentiality about the status of guests

Guest Relations Officer

The Smallville Hotel
03.2017 - 09.2021
  • Welcomed guests warmly upon arrival, ensuring a positive first impression.
  • Assisted with check-ins and provided personalized services to meet individual guest needs.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Participated in promotional campaigns targeting potential customers, leading to increased brand awareness and higher booking rates.
  • Collaborated with hotel departments to ensure seamless guest experiences during their stay.

Guest Relations Officer

Le Gray Hotel
04.2015 - 03.2017
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Participated in promotional campaigns targeting potential customers, leading to increased brand awareness and higher booking rates.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Collaborated with hotel departments to ensure seamless guest experiences during their stay.
  • Implemented new strategies for upselling hotel services, leading to higher revenue generation.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.

Education

BA - Hospitality

Lebanese University
01.2014

Skills

  • Trilingual (English, Arabic, Russian)
  • Time Management
  • Microsoft Office
  • Service-driven sales
  • Strategic sales
  • Creation of sales comp structures
  • Hotel operations management

Certification

  • CEM (Certificate of Exhibition Management), 2022, IAEE
  • Customer Service and Phone Etiquette, 2022, IAEE
  • Opera Software Training, 2018, The Smallville Hotel

Interets

Art

Sports 

Photography 

Additional Information

Have a slight knowledge and experience in Real Estate.

Languages

Arabic
Native language
English
Advanced
C1
Russian
Advanced
C1

Timeline

Concierge

John Paul Concierge
11.2022 - 12.2022

Hotel Sales

Lancaster Eden Bay
10.2022 - 08.2024

Guest Relations Officer

The Smallville Hotel
03.2017 - 09.2021

Guest Relations Officer

Le Gray Hotel
04.2015 - 03.2017

BA - Hospitality

Lebanese University

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Yasmine Choucair