Yasmine Fenderson
Atlanta,GA
Summary
Proven leader in the hospitality sector, excelling in customer service and upselling strategies, with a track record of exceeding sales goals at Umbrella Bar. Skilled in mixology techniques and staff management, I effectively resolved customer complaints and trained teams, significantly enhancing guest satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Lead Bartender
Umbrella Bar
2023.03 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Shift Manager
D’bo’s Daiquiri Wings and Seafood
2024.01 - 2024.07
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Consistently maintained a clean and org
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender
Views Bar and Grille
2022.11 - 2023.05
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Starters Bar & Grill
2021.11 - 2022.09
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
General Studies
Henry Ford HS
Detroit, MI06.2010
Skills
- Customer Service
- Suggestive Selling
- Staff Management
- Inventory
- Upselling strategies
- Social Media Marketing
- Menu Memorization
- Highly reliable
- Handling Difficult Customers
- Responsible Alcohol Service
- Fast Learner
- Mixology Techniques
- Bar Menu Planning
Timeline
Shift Manager
D’bo’s Daiquiri Wings and Seafood
2024.01 - 2024.07
Lead Bartender
Umbrella Bar
2023.03 - Current
Bartender
Views Bar and Grille
2022.11 - 2023.05
Bartender
Starters Bar & Grill
2021.11 - 2022.09
General Studies
Henry Ford HS
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