Yasmine Garza-Lua
Olympia
Summary
I have been working since I was 15 years old. I know the importance of being there to help your team out and how hard it is to work for your money. I come from a Hispanic background and have learned American Sign Language (ASL) to help those who have difficulty communicating due to language barrier.
I know I can connect with people to make their experience a good one! I take pride in putting in the hard work to represent not only who I am as a person but also reflect the company I am working for.
Overview
7
7
years of professional experience
Work History
Insurance Billing Manager
Beaver State Insurance
10.2020 - 11.2023
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing calls/ mortgage calls.
- Worked with customers to develop payment plans and bring accounts current.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Conducted performance reviews and implemented improvement plans.
- Part-time receptionist and processor (directing the flow of traffic calls and imputing all data entry in our system(s).
Cashier
Target
10.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Crew Team Member
Jamba Juice
01.2017 - 10.2020
- Worked well with teammates and accepted coaching from the management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked to be fast and efficient while leading my team when I was shift lead.
- Took orders, prepared meals, and collected payments.
- Cleaned front and back of the store every close to make sure our store was presentable.
Education
High School Diploma -
South Salem High School
Salem, OR06.2017
Skills
Great communication Skills
Great connecting with people
Bubbly personality
Team player
Quick learner/hands on
Efficient
I speak Spanish
I know American Sign Language
I work hard not only for myself but for the company I represent and take pride in doing so
Languages
English
Native or Bilingual
Spanish
Limited Working
American Sign Language
Professional Working
Additional Information
I have work experience as a babysitter as well. As of now, I currently sit for 3 families. I have been babysitting since I was 16 years old. Have lots of experience with babies, toddlers, children ages 7 and below. I am comfortable watching children and feel like it's a great honor to be able to sit for families in need. Babysitting link I use is listed in resume. (My profile).
Timeline
Insurance Billing Manager
Beaver State Insurance
10.2020 - 11.2023
Cashier
Target
10.2020 - 12.2020
Crew Team Member
Jamba Juice
01.2017 - 10.2020
High School Diploma -
South Salem High School
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