Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmine Johnston

Harper Woods,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

WAYNE METRO
Direct Service Specialist | Detroit, MI
01.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

HARRIS & HARRIS CSR – DTE ENERGY
Detroit, MI
11.2016 - 08.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Rep

ONSTAR CALL CENTER
Sterling Heights, MI
04.2013 - 03.2016
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Osborn High School
Detroit, MI

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Typing 30 words per minute

Timeline

Customer Service Representative

WAYNE METRO
01.2022 - 06.2024

Customer Service Representative

HARRIS & HARRIS CSR – DTE ENERGY
11.2016 - 08.2022

Customer Service Rep

ONSTAR CALL CENTER
04.2013 - 03.2016

High School Diploma -

Osborn High School
Yasmine Johnston