Results-driven Operations Manager with 15+ years overseeing supply chain, logistics, and inventory for major retailers. Expert in leading large teams, implementing SOPs, and ensuring compliance with OSHA and HACCP standards. Proven success in optimizing warehouse operations, reducing inefficiencies, and developing KPIs to drive continuous improvement and safety. Skilled in vendor management, risk mitigation, and cross-functional collaboration.
Willing to relocate: Anywhere
Work History
Operations Manager
7 Months
Foodbank of Central and Eastern NC | 02.2026 - 09.2026
Coordinated daily warehouse operations across receiving, storage, and outbound activity.
Managed inventory control processes to help maintain accurate stock levels and reduce shortages.
Reviewed procurement needs and coordinated vendor orders to support steady supply availability.
Led staff scheduling and workload assignments to support smooth daily operations.
Operations Manager-Receiving
1 Year 7 Months
LOWES SUPPLY CHAIN | 07.2024 - 02.2026
Track multiple receiving, shipping, and storage transactions weekly to maintain workflow visibility and support warehouse coordination.
Monitor and create purchase requisitions and orders in SAP to keep procurement accurate and timely.
Resolve quality-related issues by reviewing reports and providing timely responses that improve process efficiency.
Develop and implement SOPs with cross-functional partners to standardize receiving, shipping, and storage operations.
Manage inventory levels and logistics activities to balance stock availability, transportation planning, and order fulfillment.
Conduct performance evaluations, set KPIs, and support team accountability through clear feedback and recognition.
Operations Manager-Quality Control
1 Year 4 Months
Walmart Supply Chain | 03.2023 - 07.2024
Improved audit procedures and reporting practices to strengthen team efficiency and consistency in quality reviews.
Coordinated vendor and government visits while maintaining professional relationships and compliance readiness.
Enforced PPE and safety procedures during audits to maintain a safe, compliant department environment.
Investigated store claims, documented discrepancies, and supported corrections to improve record accuracy.
Led quality control inspectors through coaching, training, and reporting support while maintaining records and historical data.
Operations Manager-Asset Protection and Compliance
1 Year
Walmart Supply Chain | 03.2022 - 03.2023
Developed asset protection strategies that reduced loss and strengthened site security controls.
Led investigations into suspected internal theft and fraud, gathering evidence for corrective and legal action.
Partnered with cross-functional teams to enforce theft prevention, fraud detection, and workplace safety policies.
Built emergency response plans and conducted drills to prepare staff for fires, severe weather, and other incidents.
Analyzed incident data to spot recurring risk patterns and guide process improvements across the operation.
Operations Manager-Shipping
5 Months
Walmart Supply Chain | 10.2021 - 03.2022
Implemented safety protocols across shipping operations, delivering zero workplace accidents or injuries during the tenure.
Resolved shipping issues and store claims promptly to minimize disruptions and improve service satisfaction.
Monitored inventory levels and coordinated replenishment to prevent stockouts and keep product flowing to stores.
Managed dock flow and routing to optimize throughput and reduce shipping delays.
Developed KPIs and supported process improvements that reduced waste, improved quality control, and strengthened warehouse operations.
Marketing Manager
7 Years 3 Months
Walmart/Sam’s Club | 04.2014 - 07.2021
Developed and executed marketing strategies that increased brand awareness, generated leads, and supported customer growth.
Built new business relationships and identified untapped market segments to expand the client base and open growth opportunities.
Analyzed market trends, competitor activity, and customer research to refine campaign targeting and improve decision-making.
Managed vendor and agency relationships to keep projects on schedule, within budget, and aligned with campaign needs.
Collaborated with sales teams on enablement materials, staff training, and performance standards that improved selling effectiveness.
Education
Bachelor of Science - Psychology
SHAW UNIVERSITY | 12.2005
Skills
Procurement
Logistics
Inventory control
Warehouse operations
SAP
QA/QC
Quality audits
FDA regulations
HACCP
Emergency response planning
Risk management
Loss prevention investigations
Statistical analysis
KPI development
Process improvement
Certification
HACCP Certification
Timeline
Operations Manager
Foodbank of Central and Eastern NC
02.2026 - 09.2026Read More
Operations Manager-Receiving
LOWES SUPPLY CHAIN
07.2024 - 02.2026Read More
Operations Manager-Quality Control
Walmart Supply Chain
03.2023 - 07.2024Read More
Operations Manager-Asset Protection and Compliance