Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Yasmine Morado

San Antonio,TX

Summary

I am currently a college student at UTSA studying to get my masters degree in Marketing, and a minor in Business management. I am part of the powerlifting team at UTSA where I compete in weight lifting. I have leadership skills where I learned by being captain of the women's powerlifting team in High school, as well as being co-captain of the varsity cheer team.

Overview

3
3
years of professional experience

Work History

Carhop

Sonic
01.2021 - 06.2021
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Kept customer and food preparation areas clean and well-organized.
  • Verified orders and bagged items for easy transport.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Delivered food within 5 minutes to meet quality and service standards.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.

Hospitality Worker

Champion Ranch
07.2021 - 06.2023
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Prepared entrees, side dishes and desserts for guests during busy periods.
  • Provided directions, recommended activities and made dining reservations for guests.
  • Handled alcohol service for guests over age of 21.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Assisted guests at check-in, providing information on various services within hotel.

Appointment Setter

Energy One Windows
07.2023 - 09.2023
  • Did door to door marketing with the intentions of setting an appointment with a marketing director.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with salespeople and potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

Education

Some College (No Degree) - Marketing

The University of Texas At San Antonio
San Antonio, TX

Skills

  • Conflict Resolution
  • Outstanding Customer Service
  • Point of Sale (POS) System Operations
  • Event Preparation
  • Food Running
  • Managing Multiple Tasks
  • Custom Drink Preparation
  • Training Employees
  • Guest Satisfaction

Affiliations

  • Member of six time National champion powerlifting team at UTSA.

Timeline

Appointment Setter

Energy One Windows
07.2023 - 09.2023

Hospitality Worker

Champion Ranch
07.2021 - 06.2023

Carhop

Sonic
01.2021 - 06.2021

Some College (No Degree) - Marketing

The University of Texas At San Antonio

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Yasmine Morado