Yasmine Olivier
Berwyn,IL
Summary
Compassionate communicator with strong problem-solving skills and a proven ability to enhance customer service experiences. Committed to streamlining processes and ensuring high-quality client interactions. Creative and detail-oriented with 6 years of professional experience in beauty services, event glam, and client styling. Known for delivering polished, customized results, maintaining excellent client relationships, and memorable beauty experiences. Passionate about trends, precision, and enhancing natural beauty.
Overview
8
8
years of professional experience
Work History
Intake Specialist
Direct Auto Insurance
Chicago, IL
01.2024 - 11.2025
- Conducted comprehensive client interviews to gather necessary information for insurance applications.
- Utilized CRM software to manage case documentation and track client interactions efficiently.
- Streamlined intake processes, reducing processing times through effective workflow management.
- Collect client data in a timely manner and importing within a certain time period
- Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
- Maintained a high level of accuracy in data entry, ensuring the seamless flow of information between systems and teams.
Hairstylist
Salon
Berwyn, IL
01.2021 - 08.2025
- Consulted with clients to determine desired hairstyles and services.
- Maintained cleanliness and organization of tools and workstations for efficiency.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- hairstyling for special occasions weddings and quinceaneras
Makeup Artist
Salon
Berwyn, IL
01.2020 - 08.2025
- Developed customized makeup solutions for diverse client needs and events.
- Educated clients on skincare routines and makeup application techniques.
- Coordinated schedules and managed appointments to optimize client service.
- Utilized high-quality products and tools to ensure flawless application and finish.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Makeup Artistry (soft glams, full glams, bridal, ect.)
- Scheduled onsite and offsite makeup appointments for clientele.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
Sales Representative
Oak Street Health
Chicago, IL
01.2018 - 03.2022
- Monitored sales performance metrics to optimize outreach efforts and refine strategic initiatives.
- Exceeded sales targets through effective planning and goal setting.
- Trained new hires on sales techniques and company policies, fostering team cohesion.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Multitasking in a fast paced environment
- Selling and meeting monthly quotas
Education
Business Administration
Morton College
Cicero, ILSkills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Empathic communication
- Customer service
- Active listening
- Problem-solving
- Collaboration and teamwork
- Career development
- Fast learner/worker
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Direct Auto Insurance
01.2024 - 11.2025
Hairstylist
Salon
01.2021 - 08.2025
Makeup Artist
Salon
01.2020 - 08.2025
Sales Representative
Oak Street Health
01.2018 - 03.2022
Business Administration
Morton College