Summary
Overview
Work History
Education
Skills
Volunteer Work
Interests
Timeline
Generic

Yasmine pagan

San Antonio,TX

Summary

Dedicated individual with a passion for learning and commitment to giving back. Reliable, motivated, and eager to grow in a dynamic work environment. Demonstrated ability to adapt quickly to new challenges and work collaboratively with team members.

Overview

10
10
years of professional experience

Work History

Support Specialist

RMF Security Group, LLC
08.2022 - 01.2025
  • Developed and maintained efficient scheduling systems to enhance workflow and minimize delays.
  • Coordinated scheduling ensuring optimal resource allocation and timely project completion.
  • Expedite communication between teams to align schedules and resolve conflicts promptly.
  • Monitored schedule adherence, proactively addressing discrepancies to maintain project timelines and goals.

Front Desk Agent and Night Auditor

Residence Inn by Marriott
05.2019 - 05.2021
  • Managed guest check-in and check-out processes, ensuring efficient and welcoming service.
  • Resolved guest inquiries and complaints, maintaining high levels of satisfaction.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Oversaw daily front desk operations, ensuring adherence to hotel policies and procedures at all times.
  • Managed night audit procedures, verifying guest accounts and processing payments efficiently .
  • Effectively Identifying and resolving discrepancies.

Luxury Beauty Consultant

Macy's
02.2018 - 06.2019
  • Managed inventory levels, ensuring availability of popular products while minimizing excess stock.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Consistently exceeded credit card sign- up goals and repeatedly recognized by management for outstanding performance in credit aquistion

Internal Audit Assistant-Intern

Army Audit Agency
10.2017 - 12.2017


  • Continuously expanded my knowledge of industry regulations and standards.
  • Maintained strict confidentiality when handling sensitive company information, upholding ethical standards at all times as an Internal Audit Assistant.

Cashier

Chesters
04.2017 - 09.2017
  • Assisted in training new cashiers on procedures and policies.
  • Contributed to store success by maintaining high standards of cleanliness and sanitization.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier

Target
08.2016 - 12.2016
  • Resolved customer inquiries and complaints promptly to maintain satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Hotel Front Desk Agent

Dragon Hill Lodge
08.2014 - 05.2015
  • Collected room deposits, fees, and payments.
  • Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Coordinated room assignments and maintained accurate reservation records using property management software.

Education

Ongoing - Preprofessional Biology

San Antonio College
San Antonio, TX
05-2026

Skills

  • Strong interpersonal communication
  • C programming
  • Proficient in microcomputer tools
  • Incident management
  • Empathy and patience
  • Service desk operations
  • Escalation handling
  • Customer engagement
  • Friendly and patient
  • Collaborative team player

Volunteer Work

Buck Wild Animal Rescue and Wildlife Rehab

Deerfield Animal Hospital

Primarily Primates Inc

We Care Wildlife Sanctuary 

Home Instead Boerne

Interests

  • Volunteering at local animal shelters and rescue organizations
  • Backpacking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Community Cleanup
  • Dancing
  • Gardening
  • Rock climbing
  • Yoga

Timeline

Support Specialist

RMF Security Group, LLC
08.2022 - 01.2025

Front Desk Agent and Night Auditor

Residence Inn by Marriott
05.2019 - 05.2021

Luxury Beauty Consultant

Macy's
02.2018 - 06.2019

Internal Audit Assistant-Intern

Army Audit Agency
10.2017 - 12.2017

Cashier

Chesters
04.2017 - 09.2017

Cashier

Target
08.2016 - 12.2016

Hotel Front Desk Agent

Dragon Hill Lodge
08.2014 - 05.2015

Ongoing - Preprofessional Biology

San Antonio College

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