Yasmine Puente
Austin,TX
Summary
Multiskilled customer service specialist with experience managing high-volume guest interactions and retail operations. Bring an anticipatory approach to problem-solving, strong organizational skills from community-led initiatives, and a commitment to welcoming, efficient, and well-managed environments.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Best Buy
Austin, TX
06.2024 - Current
- Aided customers in product selection and provided adapted solutions for their technology needs.
- Demonstrated product features to strengthen customer understanding.
- Walked customers through membership and protection plan options to make sure their purchase was protected.
- Communicate the benefits of the Best Buy Plus membership to help customers make educated purchasing decisions.
- Managed inventory levels and organized merchandise displays for best visibility.
- Maintained tidy departments to ease effective shopping and employee workflow.
- Acted as a primary greeter, directing customers to the proper departments to enhance the whole shopping experience.
Floral Assistant (FFA Practicum)
Navarro High School
Austin, TX
08.2023 - 06.2024
- Worked in a team of six to execute hands-on production work for district-wide floral orders and unique events.
- Supported the lead instructor in preparing arrangements, showing a strong enthusiasm to learn foundational floral design techniques.
- Maintained an attentive approach to processing flowers, arranging supplies, and guaranteeing quality control for final deliveries.
Intern
City of Austin
Austin, TX
06.2023 - 05.2024
- Spearheaded a community action project by organizing and executing a tree-planting event at a local school, proving strong project management, logistical organization, and leadership skills.
- Developed educational materials for Austin residents and represented the Urban Forest Program in local neighborhoods to increase community engagement.
- Consistently dedicated 10-15 hours per month to program initiatives, including traveling to and actively taking part in full council meetings at various locations throughout Austin.
Education
Associate of Arts -
Austin Community College
Austin, TX06-2024
Skills
- Point of Sales Systems
- Membership sales and education
- Inventory management
- Customer relationship management
- Microsoft Office Suite
- Fast-paced multitasking
- De-escalation and conflict resolution
- Operations and Scheduling
- Hospitality and Greeting
- Needs assessments
- Bilingual [ English/Spanish]
Timeline
Sales Advisor
Best Buy
06.2024 - Current
Floral Assistant (FFA Practicum)
Navarro High School
08.2023 - 06.2024
Intern
City of Austin
06.2023 - 05.2024
Associate of Arts -
Austin Community College