Yasmine Sloane
West Palm Beach,FL
Summary
Adept at navigating high-pressure environments, I leveraged my customer service and cooking expertise at The Cheesecake Factory to enhance dining experiences and operational efficiency. My proactive approach in conflict resolution and commitment to safety protocols significantly improved customer satisfaction and reduced package damage rates by implementing meticulous handling techniques.
Overview
13
13
years of professional experience
Work History
Cook
The Cheesecake Factory
03.2021 - 06.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Representative
United Moving
02.2018 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
UPS
03.2015 - 01.2018
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Stocker
Marshalls
06.2011 - 03.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Royal Palm Beach High School
West Palm Beach, FL05.2011
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
Timeline
Cook
The Cheesecake Factory
03.2021 - 06.2024
Customer Service Representative
United Moving
02.2018 - 04.2020
Package Handler
UPS
03.2015 - 01.2018
Stocker
Marshalls
06.2011 - 03.2015
High School Diploma -
Royal Palm Beach High School
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