Summary
Overview
Work History
Education
Skills
Timeline
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Yasmine Sparks

Baton Rouge,LA

Summary

Driven by a proven track record in customer service and technical support, I excel in problem-solving and active listening, as demonstrated at Everise. My expertise in resolving complex issues enhances customer satisfaction and loyalty. Skilled in critical thinking and maintaining professionalism under pressure, I consistently achieve positive outcomes, significantly improving user experience and operational efficiency.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Everise
Louisiana
10.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Technical Support Representative

Cox Communications
Louisiana
05.2014 - 07.2023
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

PCA

Holly Court
Louisiana
08.2018 - 10.2022
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Shift Lead Manager

McDonald’s
Louisiana
08.2009 - 05.2013
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

Education

Bachelor Of Applied Science - Nursing

Delgado Community College
New Orleans, LA

Diploma - Business

Scotlandville Magnet High School
Baton Rouge, LA
05.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Everise
10.2019 - Current

PCA

Holly Court
08.2018 - 10.2022

Technical Support Representative

Cox Communications
05.2014 - 07.2023

Shift Lead Manager

McDonald’s
08.2009 - 05.2013

Bachelor Of Applied Science - Nursing

Delgado Community College

Diploma - Business

Scotlandville Magnet High School
Yasmine Sparks