Yasmine Zeidan

• Lead and in charge of multiple stores.
• Supported regional manager in recruiting, training, and development of new store managers
• Store manager captain for the region. Trained, oversaw, and evaluated other store managers to make sure they are performing
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Completed point of sale opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
• Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
• Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.
• Implemented loss prevention measures for minimized shrinkage and increased profitability.
• Optimized store layouts for increased foot traffic and maximized sales potential.
• Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
• Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
• Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
• Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations and sustained revenue growth.
• Successfully opened new store locations, coordinating hiring, staff training, merchandising setup, and grand opening events.
• Established strong vendor relationships, negotiating favorable terms for product procurement and delivery schedules.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Directed start and end-of-day tasks, proposing enhancements for operational efficiency.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Directed staff evaluations, fostering skill improvement and objective attainment.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed inventory control, cash control, and store opening and closing procedures.

Top consistent credit card seller

• Provided positive first impressions to welcome existing, new and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Increased sales by offering advice on purchases and promoting additional products.
• Trained and developed new sales team associates in products, selling techniques and company procedures.

• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Interacted with customers by phone, email or in-person to provide information.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
• Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.