Bianajae Rainford
Clarion,PA
Summary
Adept at enhancing guest experiences and ensuring seamless operations, I leveraged my multilingual proficiency and exceptional customer service skills at Quality Inn. My proactive approach resolved complaints, boosting satisfaction rates significantly. Additionally, my tenure at Miami Dade Public Schools honed my ability to foster educational development, showcasing my adaptability and commitment to excellence.
Offering strong interpersonal abilities and keen interest in hospitality. Delivers quick adaptability and willingness to learn industry-specific procedures, ensuring seamless guest interactions and efficient operations. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Hotel Front Desk Receptionist
Quality Inn
Clarion, PA
01.2025 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Pre K Paraprofessional
Miami Dade Public Schools
Miami, FL
08.2024 - 01.2025
- Ensured adherence to state standards by consistently reviewing curriculum materials and modifying lesson plans as needed.
- Promoted the development of social skills among Pre-K students through interactive group activities.
- Utilized creative methods to teach basic literacy and numeracy skills, ensuring a strong foundation for future learning success.
- Provided ongoing feedback to lead teacher about student progress, working together to create targeted intervention strategies for struggling learners.
- Facilitated smooth transitions between activities throughout the day, minimizing downtime and maximizing instructional time.
- Developed strong relationships with families through regular communication on their child''s growth and progress in the program.
- Aided in preparing materials for daily lessons, allowing lead teacher more time focusing on instructional planning.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Encouraged children to interact with each other and participate in group activities.
- Enforced rules and instructions to maintain discipline.
Education
High School Diploma -
Miami Norland Senior High
Miami Gardens, FLSkills
- Professional appearance
- Reservation management
- Multilingual proficiency
- Customer service
- Data entry
- Reservations
Timeline
Hotel Front Desk Receptionist
Quality Inn
01.2025 - Current
Pre K Paraprofessional
Miami Dade Public Schools
08.2024 - 01.2025
High School Diploma -
Miami Norland Senior High