Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Albany, NY
09.2022 - Current
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Maintained accurate inventory records to track stock levels and minimize costs.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Analyzed data from daily reports to identify trends in production performance metrics.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed scheduling, training and inventory control.
Pharmacy Technician
Optum, UnitedHealth Group
Colonie, NY
11.2020 - 07.2022
Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Assisted pharmacists in compounding sterile products according to state regulations.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Restocked shelves with new supplies of medications as needed.
Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Assisted in training new employees on pharmacy procedures.
Pharmacy Technician
Albany Medical Center Hospital
Albany, NY
12.2013 - 09.2020
Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Assisted pharmacists in compounding sterile products according to state regulations.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.