Yassania Lozada
St. Cloud,FL
Summary
Dynamic professional with over 15 years of experience in restaurant management. Expertise in training and mentoring staff, managing inventory, and enhancing customer satisfaction. Committed to driving operational improvements and fostering a high-performance team culture.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Wendys Restaurant
St. Cloud, FL
08.2022 - Current
- Assisted in overseeing daily restaurant operations to ensure efficient workflow, excellent customer service, and compliance with company standards.
- Trained, coached, and mentored new employees on operational procedures, food safety practices, and customer service expectations.
- Managed inventory control processes, including supply ordering and stock monitoring, helping reduce waste and maintain product availability.
- Created and coordinated employee schedules to maximize labor efficiency and support smooth operations during high-volume periods.
- Supported recruitment and onboarding efforts by assisting with interviews, hiring, and training of new team members.
- Resolved customer concerns professionally and helped maintain a positive dining experience in a fast-paced environment.
- Collaborated with management to improve team performance, productivity, and operational efficiency.
Store Manager
Burger King
Kissimmee, FL
10.2008 - 08.2022
- Managed daily restaurant operations, staff performance, customer service, and financial goals in a high-volume environment.
- Recruited, trained, and supervised employees while overseeing scheduling, onboarding, and team development.
- Controlled inventory, labor costs, and supply ordering to improve operational efficiency and reduce waste.
- Ensured compliance with food safety regulations, company policies, and quality standards.
- Resolved customer issues and implemented strategies to improve sales, productivity, and overall guest satisfaction.
Education
Bachelor of Science - Accounting
University of Zulia
Maracaibo, Venezuela05-1992
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Wendys Restaurant
08.2022 - Current
Store Manager
Burger King
10.2008 - 08.2022
Bachelor of Science - Accounting
University of Zulia