Yassine Hadj Bachir
Customer Service
Doha
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Contact Center Advisor
Algeria Telecomunication
07.2021 - 07.2024
- Scheduled office meetings and client appointments for staff teams
- Edited documents to improve accuracy of language, flow and readability
- Offered technical support and troubleshot issues to enhance office productivity
- Attended telephone skills and program information training sessions to boost aptitude
IT Assistant
SINOSTEEL EQUIPMENT & ENGINEERING CO., LTD
08.2018 - 03.2021
- Responded to queries on phone, via email or through IT ticketing system
- Reviewed system and network performance to make proactive adjustments based on established IT policies
- Configured hardware, devices and software to set up workstations for employees.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
Education
Bachelor of Arts - Social Sciences
Ali Lounici Blida
Blida Algeria 04.2001 -
High School Diploma - Mathemathiques
Malek Ben Nabi High School
Skills
Technical Support
Social media knowledge
Human resource laws
Workforce Management
Social Media Support
CRM Software
Call handling
Personal Information
- Date of Birth: 08/27/1998
- Nationality: Algerian
Languages
Arabic
English
French
Timeline
Contact Center Advisor
Algeria Telecomunication
07.2021 - 07.2024
IT Assistant
SINOSTEEL EQUIPMENT & ENGINEERING CO., LTD
08.2018 - 03.2021
Bachelor of Arts - Social Sciences
Ali Lounici Blida
04.2001 -
High School Diploma - Mathemathiques
Malek Ben Nabi High School
Similar Profiles
CHRISTOPHER MENGOCHRISTOPHER MENGO
Distribution Executive Officer at TANZANIA TELECOMUNICATION CORPORATION,(TTCL)Distribution Executive Officer at TANZANIA TELECOMUNICATION CORPORATION,(TTCL)
K.M Moinul HaqK.M Moinul Haq
Karnataka Sales Head at ABM TELECOMUNICATION PVT LTDKarnataka Sales Head at ABM TELECOMUNICATION PVT LTD
Miracle AkporhuarhoMiracle Akporhuarho
Remote Customer Service Representative at Foundever TelecomunicationRemote Customer Service Representative at Foundever Telecomunication