Results-driven professional with extensive experience in housing support and youth program development. Skilled in service coordination and conflict resolution, fostering strong relationships with clients and community partners to enhance resident independence and well-being.
Overview
6
6
years of professional experience
Work History
Housing Specialist
Acacia Network: Casa Promesa
New York, New York
06.2025 - Current
Facilitated housing support and case management to enhance resident stability and independence.
Facilitated access to housing needs, benefits, resources, referrals, and service coordination for residents.
Advocated for residents by collaborating with landlords, providers, and community agencies to secure housing options.
Maintained accurate documentation of resident services, progress, and outcomes.
Cultivated professional relationships with residents and service providers to ensure confidentiality.
Coordinated follow-ups on referrals and appointments, ensuring continuity of support for residents.
Youth Aide specialist
Safe horizon
New York, New York
02.2023 - 04.2025
Developed and coordinated youth programs focused on health, bullying prevention, crime prevention, and substance use.
Supported at-risk youth with mentoring, guidance, intake, enrollment, and relationship building.
Cultivated positive relationships with youth, enhancing safety, accountability, and personal development.
Managed youth behavior and conflicts using de-escalation and safety techniques, fostering a safer environment.
Intake Worker
Help Usa
The Bronx, New York
01.2021 - 01.2023
Prepared initial case notes and assessed client eligibility for housing assistance programs, facilitating timely access to resources.
Reviewed client needs and documentation to identify suitable housing resources and benefits.
Guided and referred clients to appropriate housing and financial assistance, enhancing their access to essential support services.
Collaborated with clients to gather information and process cases through DHS Cares system, ensuring accurate case management.
CLIENT SERVICE OFFICER HOUSING SERVICES- TRAINEE at ABORIGINAL HOUSING OFFICECLIENT SERVICE OFFICER HOUSING SERVICES- TRAINEE at ABORIGINAL HOUSING OFFICE