Results-driven customer service professional with over 2 years of experience in diverse roles. Expertise in addressing inquiries, resolving issues, and ensuring accurate data processing while fostering effective communication with varied clientele. Committed to delivering exceptional customer experiences and ready to leverage strong service and administrative skills in an Associate Customer Care Professional role within the health insurance sector.
Work History
Security Officer
5 Months
Allied Universal Security Services | 05.2026 - Current
Monitored premises to deter unauthorized activity and maintain a safe environment.
Patrolled assigned areas to identify hazards, suspicious behavior, and security breaches.
Logged incidents, visitor activity, and shift observations with accurate detail.
Responded quickly to alarms, disturbances, and emergency situations.
Verified identification and controlled access to restricted areas.
Enforced site policies while maintaining professional communication with visitors and personnel.
Security Officer
6 Months
Secure M.O.P | 02.2025 - 08.2025
Delivered professional, customer-facing service while monitoring premises and addressing questions, concerns, and incidents promptly.
Conducted accurate observations and adhered to established procedures to ensure safety and organization of operations.
Used sound judgment and problem-solving skills to identify potential issues, assess situations, and take appropriate action.
Communicated effectively with clients, coworkers, and visitors, maintaining professionalism in diverse situations.
Applied access-control procedures and attention to detail to help protect people, property, and site operations.
Community Outreach Intern
5 Months
Special Olympics | 02.2025 - 07.2025
Coordinated outreach activities for community engagement programs, enhancing collaboration among participants, families, and community partners.
Facilitated communication among diverse groups to foster an inclusive, respectful, and positive environment.
Coordinated and organized events, ensuring effective follow-through on responsibilities.
Ticket Sales Intern
2 Months
Atlanta Falcons | 06.2024 - 08.2024
Supported season-ticket and group-sales efforts through targeted customer outreach that strengthened client relationships.
Engaged with fans and answered questions to provide exceptional customer service and foster positive experiences.
Managed customer-facing responsibilities while ensuring accuracy and professionalism in all interactions.
Retail Associate
6 Months
Ross Dress for Less | 02.2024 - 08.2024
Guided customers in product selection and addressed inquiries, fostering a welcoming shopping environment.
Addressed customer concerns promptly and professionally, ensuring high levels of satisfaction.
Processed transactions accurately and efficiently with strong attention to detail.
Restocked shelves and organized sales floor to enhance product visibility and customer accessibility.
Restocked shelves, racks, and bins while maintaining an organized and customer-ready sales floor.
Customer Service Associate
5 Months
CookUnity Warehouse | 02.2023 - 07.2023
Responded to customer inquiries and service concerns using clear, courteous, and solution-focused communication.
Facilitated order processing to ensure accurate, timely service for customers.
Used problem-solving skills to address service disruptions and help maintain a consistent customer experience.
Analyzed customer feedback to identify service improvement opportunities and enhance customer relationships.
Collaborated with team members to resolve issues and maintain efficient daily operations.
Education
BBA - Sport Management
Benedict College | Columbia, SC | 05.2026
Completed college coursework while balancing athletics, internships, community service, and professional responsibilities.
Honoree of 4.0 gpa
Dean's List [Fall and spring and 22022-2026]
Presidential Scholarship Recipient
Extracurricular Activities: track and filed athlete, delta sigma theta sorority member
High School Diploma
South Atlanta High School | Atlanta, GA | 05.2022
Honor Roll: Spring and fall, 2019-2022
Honoree of President trophy
3.7 GPA
Skills
Customer care resolution
Issue resolute Collaboration
Customer Care & Issue Resolution
Attention to Detail
Data management & Accuracy
Problem Solving
Professional Communication
Communication
Active Listening
Time Management
Communication
Team collaboration
Conflict Resolution
Conflict Management
Service Recovery
Personal Information
Title: Customer Care Professional | Customer Service | Data Entry | Problem Resolution