Dawn Harvey
Indianapolis,IN
Summary
Professional patient care representative with strong expertise in patient care and administrative support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in following specimen collections and maintaining medical documentation while adhering to HIPAA regulations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Averhealth
02.2025 - Current
- Collaborated with laboratory personnel to expedite specimen analysis and reporting of critical findings.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
Personal Shopper
Instacart
03.2019 - Current
- Services include shopping and delivery of groceries as well as pharmaceuticals, electronics, and other personal items
Customer Care Representative
Bosma Enterprises
07.2021 - 04.2022
- Fulfilling incoming phone orders as well as electronic orders for PPE via our EDI system, submission of daily and weekly reports showing regular operations, as well as other administrative duties assigned to me
Registrar
Robert Half Staffing
04.2020 - 07.2021
- As a contractor with Robert Half, I was assigned to Ascension St
- Vincent Emergency Department
- My duties included but were not limited to patient insurance verification, patient registration, and quality checking the UB’s to ensure expedited processing for revenue
- I was also assigned to Bosma Enterprises via Robert Half and was hired on as a permanent employee
Customer Sales & Care Specialist
DialAmerica, Inc.
12.2019 - 04.2020
- As a customer sales/care specialist, our goal was to assist our customers in renewing their SiriusXM contract, answering billing inquiries, and providing technical support
Licensed Health Insurance Producer
EHealth, Inc.
08.2019 - 10.2019
- While employed with EHealth, I obtained my Indiana Health Insurance Producer license
- I was qualified and certified to sell Medicare Advantage plans offered by Anthem, Cigna, and United Healthcare during the annual open enrollment of 2019
Accounts Receivable Specialist
Ciproms Medical Billing
06.2018 - 08.2019
- Revenue cycle management was our focus
- In a central billing environment, we managed the processing of medical claims for several practices and facilities
- Due diligence was done to ensure claims were processed in a timely manner, resolution to claim denials, and posting of payments received from commercial insurances as well as patients
Customer Care Specialist
Renaissance Dental Inc.
06.2017 - 06.2018
- As a customer care specialist with Renaissance Dental, our duties included providing answers for any customer inquiry from what plan would best fit the customer’s needs, billing questions, posting customer payments, and helping with physician referrals
Fedex Package Handler
Volt Employment Agency
06.2017 - 05.2018
- My duties consisted of, but was not limited to, unloading trailers in receiving, scanning in the matrix, T-stacking in outgoing
Billing Cycle Specialist
Pediatric Partners of Gwinnett
08.2015 - 05.2017
- A billing team was put together to clean up the accounts receivable for PPOG, and I was fortunate enough to join that team
- My normal daily duties included data entry of patient demographics, to make sure the claims were entered in the system with little to no error, investing and reconciling claim denial, and payment posting
- I would also step in and assist the front desk with patient check-in when needed
Collections Specialist
JWM Neurology
04.2007 - 03.2015
- As a member of the JWM family, my responsibility was managing and maintaining the patient balance accounts receivable bucket
- Communicating with patients via phone, invoice, and email to help get their outstanding balances reconciled
Data Entry Specialist
RANAC Corp.
01.2002 - 04.2007
- I did data entry of patient demographics and graduated to collecting on patient balances
- Some accounts required me to act as a mediator between the patient and the GLA collection company to resolve the patient’s outstanding balances
Data Entry Specialist
Cooperative Managed Care Services, LLC
03.2000 - 01.2002
- While at CMCS llc, my duties included entering demographics for patients of St
- Vincent hospital facilities
Education
High School Diploma - undefined
Warren Central High School
Indianapolis, IN05.1995
Skills
- Accounts Receivable Management
- Customer Care Resolution
- Excel
- Customer Service
Certification
Indiana Health Insurance Producer License -2019
Licensed health insurance producer
Licensed in the state of Indiana to sell Medicare Insurance plans
Timeline
Patient Care Technician
Averhealth
02.2025 - Current
Customer Care Representative
Bosma Enterprises
07.2021 - 04.2022
Registrar
Robert Half Staffing
04.2020 - 07.2021
Customer Sales & Care Specialist
DialAmerica, Inc.
12.2019 - 04.2020
Licensed Health Insurance Producer
EHealth, Inc.
08.2019 - 10.2019
Personal Shopper
Instacart
03.2019 - Current
Accounts Receivable Specialist
Ciproms Medical Billing
06.2018 - 08.2019
Customer Care Specialist
Renaissance Dental Inc.
06.2017 - 06.2018
Fedex Package Handler
Volt Employment Agency
06.2017 - 05.2018
Billing Cycle Specialist
Pediatric Partners of Gwinnett
08.2015 - 05.2017
Collections Specialist
JWM Neurology
04.2007 - 03.2015
Data Entry Specialist
RANAC Corp.
01.2002 - 04.2007
Data Entry Specialist
Cooperative Managed Care Services, LLC
03.2000 - 01.2002
High School Diploma - undefined
Warren Central High School
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