Sarah Yates
Brooksville,FL
Summary
Dynamic leader with a proven track record at 7-11 Store, enhancing customer satisfaction scores by overhauling service protocols. Skilled in operations management and conflict resolution, adept at mentoring teams to exceed performance goals. Demonstrates exceptional relationship building and CRM, driving business growth and maximizing efficiency.
Overview
25
25
years of professional experience
Work History
Manager
7-11 Store
01.2000 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Rural Mail Carrier
USPS
08.2022 - 03.2024
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Maintained accurate records of deliveries and pickups to streamline postal operations.
- Enhanced reliability of mail service by maintaining exceptional attendance record.
- Implemented strategies for managing undeliverable mail, reducing backlog significantly.
Education
High School Diploma -
Ridgewood High School
New Port Richey, FL01.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Marketing
- Expense tracking
- Brand management
- Inventory management
Timeline
Rural Mail Carrier
USPS
08.2022 - 03.2024
Manager
7-11 Store
01.2000 - Current
High School Diploma -
Ridgewood High School
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