Yathzary Ibarra Chimal
Killeen,TX
Summary
Dynamic professional with a proven track record at Riverside Medical Clinic, excelling in patient service with outstanding customer service and HIPAA compliance skills. Leveraged office administration expertise and bilingual abilities to enhance patient experience and operational efficiency. Demonstrated ability to improve processes, evidenced by increased accuracy in insurance verification and inventory management.
Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Riverside Medical Clinic
Riverside, CA
12.2021 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Verified insurance eligibility and coverage for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Used Epic to schedule appointments.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Assistant Teacher
Montessori Preschool
Phoenix, AZ
01.2021 - 11.2021
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Provided one-on-one and group-based learning support focused on student progress.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Warehouse Associate
Amazon
Eastvale, CA
03.2020 - 10.2020
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
- Improved inventory accuracy through regular cycle counts and audits.
- Increased warehouse efficiency by implementing ICQA processes and procedures.
Education
High School Diploma -
Corona High School
Corona, CA05-2019
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Eligibility determination
- Patient greeting
- Office administration
- Data entry proficiency
- FLUENT IN SPANISH
- Medical insurance
- Directing callers
- Interpreting physician orders
- Patient admitting
- Financial needs determination
- Check-in coordination
- Front desk supervision
- Telehealth support
- Patient registration
- Money handling
- Patient check-in
- Scheduling diagnostic procedures
- EPIC experience - 3 years
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Riverside Medical Clinic
12.2021 - Current
Assistant Teacher
Montessori Preschool
01.2021 - 11.2021
Warehouse Associate
Amazon
03.2020 - 10.2020
High School Diploma -
Corona High School