Yathzary Ibarra Chimal
Killeen,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
6
6
years of professional experience
Work History
Child and Youth Program Assistant
CYS
Fort Hood, TX
07.2025 - Current
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Supported staff in maintaining a safe and positive environment for participants.
- Facilitated communication between families and program coordinators to address needs.
Access Service Representative
Baylor Scott & White
Temple, TX
03.2025 - Current
- Streamlined data entry processes using electronic health record systems for accurate patient information management.
- Trained new team members on access service protocols, enhancing overall team efficiency and performance.
- Ensured smooth transitions between shifts through thorough documentation and clear handoff communications among team members.
- Responded promptly to phone calls from patients or referring providers seeking assistance or clarification on organizational services or policies.
- Reduced time spent on administrative tasks by automating key processes.
Patient Service Representative
Riverside Medical Clinic
Riverside, CA
12.2021 - 01.2025
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Assistant Montessori Teacher
Montessori
Phoenix, AZ
01.2021 - 11.2021
- Collaborated with lead teacher to assess student progress and adapt educational strategies accordingly.
- Engaged parents through regular communication, providing updates on student achievements and areas for growth.
- Prepared classroom and materials according to montessori pedagogy and needs of children.
- Conducted conferences to establish and maintain consistent and clear communication with parents.
Warehouse Assistant
Amazon
Eastvale, CA
03.2020 - 10.2020
- Managed employee onboarding procedures, enhancing new hire experience and integration.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Created an inclusive work culture by promoting diversity and inclusion initiatives.
- Coordinated employee engagement surveys to identify areas for improvement and implemented strategies to boost morale.
Education
High School Diploma -
Corona High School
Corona, CABachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04-2026
Skills
- Health and safety
- Professionalism and ethics
- Activity organization
- Patience and empathy
- Reporting and documentation
- Effective customer communication
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Succession planning
- Flexible spending account administration
- Health and safety regulations
Languages
Spanish
Native or Bilingual
Timeline
Child and Youth Program Assistant
CYS
07.2025 - Current
Access Service Representative
Baylor Scott & White
03.2025 - Current
Patient Service Representative
Riverside Medical Clinic
12.2021 - 01.2025
Assistant Montessori Teacher
Montessori
01.2021 - 11.2021
Warehouse Assistant
Amazon
03.2020 - 10.2020
High School Diploma -
Corona High School
Bachelor of Science - Psychology
Grand Canyon University