Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

YATTA WASHINGTON

Newark,DE

Summary

Seasoned Claims Associate with 33 years of experience seeking a career advancement within the State Farm organization. Motivated team member with a desire to continue providing exceptional customer experience while looking to accomplish new challenges, growth and development in a professional/technical role.

Overview

34
34
years of professional experience

Work History

Bodily Injury Claim Associate

State Farm
Newark, DE
01.2016 - Current
  • Maintained up-to-date knowledge of industry trends, policies and procedures related to claims processing.
  • Provided excellent customer service by responding promptly to telephone and written inquiries about claim handling and claim status.
  • Assist in training and mentoring newer claim associates, serving has a point of contact.
  • Rental Mitigation Liaison, reviewing claims for reasonable rental needs of customers. Setting up proper rental expectations and monitoring trends to ensure we pay we owe.
  • Processed claims according to company standards and make adjustments and corrections to solve problems.
  • Review auto estimates bills and process payments accordingly.
  • Review and bookmark attorney demand packages.
  • Review and accurately pay medical bills and invoices.

Tier 2/3 Bodily Injury Claim Specialist - TWA

State Farm
Newark, DE
02.2023 - 08.2023
  • Determined liability according to applicable laws and coverage provisions.
  • Investigated, evaluated, and negotiated settlements of assigned claims.
  • Assessed damages sustained by insureds and claimants due to property loss and serious personal injury.
  • Analyzed medical reports, bills, legal documents, or other information related to claims.
  • Developed effective relationships with customers, attorneys, medical providers and service providers through communication via phone, written correspondence or email.
  • Ownership of claim from start to finish.

Medical Claims Processor

State Farm
Glen Mills, PA
04.2005 - 01.2016
  • Worked with providers' offices to ensure timely reimbursement on submitted claims by providing missing documentation or correcting errors that caused delays in payment processing.
  • Investigated discrepancies in medical billing information such as incorrect codes or amounts due.
  • Provided assistance in training new staff members as needed.
  • Analyzed physician's reports, hospital records, laboratory results, operative reports, diagnostic tests. to assess medical necessity of services rendered.

Underwriting Service Assistant

State Farm
Glen Mills, PA
12.1990 - 04.2005
  • Reviewed new applications for completeness and accuracy while ensuring compliance with company policies.
  • Reviewed and processed applications, documentation, and any other information to ensure accuracy.
  • Worked closely with Agency partners to ensure customer needs were met in a timely manner
  • Performed data entry functions to track information such as payments, account updates and customer interactions.

Education

High School Diploma -

Chichester Senior High School
Boothwyn, PA
06-1988

Some College (No Degree) - Business Administration

Millersville University of Pennsylvania
Millersville, PA

Skills

  • Attention to Detail
  • Customer Service
  • Problem-Solving abilities
  • Critical Thinking
  • Adaptability
  • Effective Communication
  • Analytical Thinking
  • Documentation skills

Affiliations

  • Organize and participate with Toys for Tots drive for homeless and low-income families for Christmas season.
  • Organize and participate with back-to-school supply drive for the children in the community.
  • Serve as a Finance budget committee liaison for my church, working with a million-dollar annual church budget. I assist with outlining budget expenses including but not limited to pastoral and church staff salaries, building and grounds, maintenance, outreach and missionary contributions, and 47 church ministries.

Timeline

Tier 2/3 Bodily Injury Claim Specialist - TWA

State Farm
02.2023 - 08.2023

Bodily Injury Claim Associate

State Farm
01.2016 - Current

Medical Claims Processor

State Farm
04.2005 - 01.2016

Underwriting Service Assistant

State Farm
12.1990 - 04.2005

High School Diploma -

Chichester Senior High School

Some College (No Degree) - Business Administration

Millersville University of Pennsylvania

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YATTA WASHINGTON