Yatwanise Scott
North Augusta,SC
Summary
I am highly efficient and well established in fast-paced and challenging environments, eager to learn with aptitude for applying new knowledge with skill and efficiency. I am a competent team player ready to achieve objectives and organizational goals.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's
03.2023 - Current
- Work within all customer based areas of the restaurant.
- Work well with teammates and accept coaching from management team.
- Receive and prepare in-store and online orders, prepare meals, and collect payments.
- Collaborate with team members to complete orders.
- Be familiar with products to answer questions and make suggestions to create optimum customer experience.
- Clean and maintain all areas of restaurant to promote clean image.
- Clean and maintain food prep area, equipment, and utensils by sanitizing according to policy.
- Operate cash register to ring up final bill and process various forms of payment.
Customer Service Representative
URBN
11.2021 - 03.2023
- Serviced inbound calls for customers calling to place orders for various items/product and furniture.
- Serviced customers with making payments, billing adjustments and setting up their online access.
- Educated customers on new promotions or deals the company advertised.
- Professionally and efficiently persuaded customers to continue their loyalty with the company if any confusion may have led to wanting to delete or deactivate accounts.
- Placed outbound calls for customers who preferred call backs to assist them with their needs & our products.
Converter at Kimberly Clark
MAU & Spherion
05.2015 - 08.2021
- Packaged outgoing products to distributors.
- Built paper displays for retailers (i.e Tissue boxes, Kleenex displays, etc.)
- Broke down cardboard boxes for recycling.
- Corrected and reassembled displays for retailers.
- Worked on the assembly line to ensure quality of products.
- Stacked and wrapped finished products to be picked up by forklift operators.
- Followed industrial safety procedures and reported any safety hazards.
- Knowledge and operated a Pallet Jack.
- Embraced the changing environment of the industrial work site.
- Reassembled and repackaged damaged products that failed quality inspections on the machines.
- Operate Clamp Forklift to locate, scan and stage product in correct bays.
- Collected and stacked empty pallets to be gathered by forklift operators.
- Properly separated and discarded damaged products in the appropriate disposal bins.
Sales Associate
Wendy's
09.2018 - 09.2020
- Serviced customers by simultaneously taking orders for front counter and drive-thru.
- Input and cashed out orders simultaneously for front counter and drive-thru.
- Prepared and packaged food and drinks for consumers.
- Prepared sandwiches specifically to customers' requests.
Inventory Merchandise Specialist
Food Lion
07.2018 - 01.2019
- Operated a standard sit-down forklift to unload truck.
- Operated a pallet jack to break down truck.
- Stocked and removed new and outdated products to and from shelves on the sales floor.
- Operated a handheld scanner to price check and correct inventory quantity.
- Serviced customers by assisting with locating products on the sales floor and in the back-storage area.
- Secured and protected high priced items by storing them in appropriate security cases.
Customer Service Agent
Teleperformance
10.2016 - 12.2017
- Serviced inbound calls for customers calling to place orders for their prescriptions to be filled and shipped to their homes.
- Assisted customers with making payments and setting up online access to the website.
- Informed customers of plan benefits and deductible information.
- Made and received calls and faxes to physicians' offices referring to prescriptions.
Education
Diploma -
Midland Valley High School
2013
Skills
- Food Preparation and Safety
- Teamwork and Collaboration
- Production Line Work
- Verbal and Written Communication
- Telephone Etiquette with active listening skills
- Complex Problem-Solving
- Coordination
- Operate Cash Register
- Microsoft Excel
Timeline
Crew Member
McDonald's
03.2023 - Current
Customer Service Representative
URBN
11.2021 - 03.2023
Sales Associate
Wendy's
09.2018 - 09.2020
Inventory Merchandise Specialist
Food Lion
07.2018 - 01.2019
Customer Service Agent
Teleperformance
10.2016 - 12.2017
Converter at Kimberly Clark
MAU & Spherion
05.2015 - 08.2021
Diploma -
Midland Valley High School
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