Yavier Santiago-Laboy
Detail-oriented professional with a strong background in sales operations and customer service. Skilled in critical thinking and performance metrics analysis, consistently driving improvements in productivity and team alignment.
Sales operations professional poised to significantly impact business performance through streamlined processes and strategic planning. Adept at fostering collaborative team environments and meeting dynamic market demands. Recognized for analytical skills and results-driven mindset, consistently ensuring operational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Sales Operations Specialist
2 Years 10 Months- Established training sessions for new team members on sales support systems and operational procedures.
- Analyzed performance metrics to identify areas for process improvement and increase overall productivity.
- Facilitated communication between sales teams and stakeholders to ensure alignment on business objectives.
- Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Boosted sales efficiency by streamlining processes and implementing new strategies.
Customer Service Representative
2 Years 5 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.