Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Moreno

Houston,TX

Summary

Committed and hardworking self-started with strong customer service and leadership skills. Recognized as a motivated, consistent, and reliable team player upholding the highest standard of delivering excellent guest experience. Seeking an opportunity where I can utilize my background in team leadership and operations as well as utilizing proven customer service results. I have been able to accomplish and contribute to overall brand development and growth.

Overview

6
6
years of professional experience

Work History

Sales Operations Specialist & Interim Team Lead

Buckle Inc.
02.2022 - 01.2023
  • Creating and establishing excellent guest experience through my team of 20 associates.
  • Implementing new sales tactics in order to drive business KPI'S above LY and coaching on ways to increase DPT, conversion, and UPT.
  • Worked closely with sales management to impact sales process quality and to prioritize opportunities for improvement.
  • Consistently ranking #1 in sales within the store week by week and training on how to achieve individual goals by the approach we have with our guests.
  • Continuously seeking feedback from the team to contribute in self development.
  • Gains team commitment through relationship building with guests, and recognizing individual and team performance hourly, weekly, monthly, etc.
  • Insight of daily operations such as back of the house processes, product push, importance of audits, and how it all ties to overall store success.

Executive Assistant

The Nutrition Place
09.2021 - 02.2022
  • Overseeing all administrative details of the business and analyzing product replenishment, new hire development, and day to day needs of the locations.
  • Managed social media, with an increase of traction up 1k with social interaction and constant sense of urgency understanding new trends and ways to elevate social platforms.
  • Managed new hire information, new hire training and business design.
  • Assisting any personal needs of the owners aside from the business.

Assistant Pre-K Teacher

Academy At Rowland Ballard
07.2020 - 08.2021
  • Provide administrative assistance for all classrooms.
  • Monitored students academic, social, and emotional progress and recorded in individual files.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Ongoing logging of children's attendance.
  • Teaching PK3 and PK4 classrooms.

Vocal Director, Creative and Executive Assistant

Journey Church
04.2018 - 05.2020
  • Through my knowledge of music I have been able to teach sets, that have had an overall success on vocal performance while also leading a team as one. Focusing strictly on development, day to day operations of set lists and production as well as individual training.
  • Scheduling events, vocals, creating set lists; answering directly to the lead pastor.
  • Working with individuals to strengthen vocal technique and platform presence in order to perform fully.
  • Overseeing the marketing and advertising aspect to keep the church visually and engaging and help create new materials that create traction to draw people to check into who we are.
  • Managed and scheduled social media posts and interactions on messenger.
  • Managed executive calendars, scheduled meetings, appointments, and coordinating travel arrangements to optimize time.
  • Processed purchases and expenses for executive team.
  • Designed and vision planned all events and special services.


Receptionist and Assistant Recruiter

Kingwood Personnel
01.2017 - 05.2018
  • Overseeing day to day operations of the business such as filing of new hire paperwork, scheduling interviews, recruiting through online resume searches, and filling needs of head recruiter.
  • Completing new hire data entry, and pre-screening all applicants.
  • Contacting of potential candidates, and consistent follow up through the entire recruitment process.
  • Updating of employee records and candidate databases.

Education

High School Diploma -

Homeschooled
Kingwood, TX
05.2017

Skills

  • Sales Records
  • Sales Development
  • Accounts Payable and Accounts Receivable
  • Revenue Development
  • Sales and Marketing Methods
  • Expense Reporting
  • Data Input
  • Employee Training
  • Business Correspondence
  • Social media marketing
  • Brand Development and Awareness
  • Clerical Staff Oversight
  • Staff Orientation and Training

Timeline

Sales Operations Specialist & Interim Team Lead

Buckle Inc.
02.2022 - 01.2023

Executive Assistant

The Nutrition Place
09.2021 - 02.2022

Assistant Pre-K Teacher

Academy At Rowland Ballard
07.2020 - 08.2021

Vocal Director, Creative and Executive Assistant

Journey Church
04.2018 - 05.2020

Receptionist and Assistant Recruiter

Kingwood Personnel
01.2017 - 05.2018

High School Diploma -

Homeschooled

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Brianna Moreno