YAVONDA STEPTOE
Porter,TX
Summary
At Metro Transit Authority, I excelled as a Dispatcher, where my adept problem-solving and active listening skills significantly enhanced team efficiency and customer satisfaction. I trained new hires, managed high-stress scenarios with composure, and consistently met performance metrics, showcasing my reliability and commitment to excellence in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Dispatcher
Metro Transit Authority
11.2005 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely of customers pick up and drop offs.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Assisted in resolving customer complaints and grievances.
Education
Kashemere Senior High
Houston, TX06-2000
Skills
- Active listening
- Data entry
- Customer service
- Database maintenance
- Problem-solving
- Route planning
- Map reading
- Multitasking and organization
- Decision-making
- Team collaboration
- Verbal and written communication
- Incident reporting
- Emergency protocols
- Dispatching procedures
- Driver communication
- Training new hires
- Call handling
- Radio communication
- Reliability
Timeline
Dispatcher
Metro Transit Authority
11.2005 - Current
Kashemere Senior High
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