Yavonne Jones
2441 Windridge Dr NE Conyers,GA
Summary
Customer-oriented Program Manager with over twenty years of experience in complex problem-solving and devotion to giving every customer a positive and memorable experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager
Georgia Institute of Technology
Atlanta, GA
04.2013 - Current
- Identify areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Analyze data collected during the course of the program operations and report results accordingly.
- Generate and deliver reports, program review presentations and other program status updates.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Produce thorough, accurate and timely reports of project activities.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identify needs of customers promptly and efficiently.
- Assist with customer requests and answered questions to improve satisfaction.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Display strong telephone etiquette, effectively handling difficult calls.
- Exceed customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Bachelors of Science - Occupational Safety and Health
Columbia Southern University
Orange Beach, AL05.2021
Associates in Applied Science - Mortuary Science
S. D. Bishop State Community College
Mobile, AL01-2006
Skills
- Problem-Solving
- Process Improvement
- MS Office Applications
- Policy and Procedure Improvements
- Training and Development
- Good Judgment
- Detail Oriented
- Decision-Making
- Customer Service
- Flexible and Adaptable
- Event Planning and Execution
- Adobe Applications
Certification
- 04/2005, Disney Institute, Orlando, FL, The Disney Approach to Quality Service Certificate
- 03/2015, Georgia Tech OSHA Training ED CTR, Atlanta, GA, Occupation Safety and Health Industry safety Certificate
References
References available upon request.
Timeline
Program Manager
Georgia Institute of Technology
04.2013 - Current
Bachelors of Science - Occupational Safety and Health
Columbia Southern University
Associates in Applied Science - Mortuary Science
S. D. Bishop State Community College
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