YaVonne Williams
Walla Walla,WA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
16
16
years of professional experience
Work History
Sales Associate
Walker's Furniture
07.2021 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Inside Sales Assistant
Clay In Motion Gift Shop
02.2019 - 06.2021
- Strengthened relationships with existing customers by consistently following up on inquiries and addressing concerns.
- Enhanced company reputation by delivering exceptional customer service during all interactions with clients and prospects.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor well stocked.
Store Manager
Inland Octopus
08.2008 - 12.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Certificate - Barbering, Manicuring, Instructor
Clare's Beauty School
Pasco, WASkills
- Upselling
- Sales Development
- Order Processing
- Inventory Control
- Payment Processing
- Customer Needs Assessment
- Goal-Oriented
- Exceptional Customer Service
- Lead generation
- Product and Service Sales
- Meeting Sales Goals
Timeline
Sales Associate
Walker's Furniture
07.2021 - Current
Inside Sales Assistant
Clay In Motion Gift Shop
02.2019 - 06.2021
Store Manager
Inland Octopus
08.2008 - 12.2018
Certificate - Barbering, Manicuring, Instructor
Clare's Beauty School
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