Yawa Hallie
Camby,IN
Summary
Dedicated case manager with expertise in crisis intervention, client advocacy, and service planning. Proven ability to develop tailored support plans and foster collaboration among teams to enhance client outcomes.
Overview
3
3
years of professional experience
Work History
Manager
Panda Express
Indianapolis, Indiana
11.2024 - Current
- Supervised daily restaurant operations to maximize efficiency and maintain performance standards.
- Managed inventory levels, placing orders for needed supplies promptly.
- Trained staff on customer service standards and food safety practices.
- Scheduled employee shifts to optimize labor resources and coverage.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Conducted regular staff meetings to communicate updates and expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
Community Case Manager Intern
DaySpring Shelter
Indianapolis, IN
08.2025 - 12.2025
- Coordinated support plans tailored to individual client needs.
- Advised clients on options available when faced with challenging situations or crisis events.
- Provided referrals for additional mental health counseling or substance abuse treatment when needed.
- Documented case notes and maintained accurate client records.
- Conducted regular follow-ups to monitor client progress and well-being.
- Advocated for clients' rights and needs within the system.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Identified barriers to client success and developed strategies to overcome them.
- Maintained confidentiality and adhered to professional ethics and standards.
Case Manager Intern
Girls Inc
Franklin , IN
04.2025 - 08.2025
- Assisted clients in accessing community resources and support services.
- Documented case notes and maintained confidentiality of sensitive information.
- Communicated regularly with families, guardians, and social workers regarding client's progress.
- Provided referrals for additional services when appropriate.
- Provided emotional support to clients who are struggling with mental health issues.
Foster Care Provider
Indiana Mentors
Camby, IN
08.2022 - 07.2025
- Provided daily care and supervision for foster children in a safe environment.
- Developed individualized care plans addressing children's unique needs and preferences.
- Communicated regularly with social workers, families, and other stakeholders regarding child welfare.
- Organized recreational activities to promote social skills and emotional development.
- Ensured compliance with state regulations and agency policies in foster care practices.
- Documented daily observations and incidents to maintain accurate case records.
- Adhered to state policies regarding licensing requirements and regulations related to foster care services.
- Participated in continuing education opportunities related to foster care services.
- Assisted in developing life skills such as budgeting, cooking, cleaning, job searching.
- Attended court hearings when necessary to advocate for the best interests of the children.
- Monitored the physical and mental health of children in the foster care system.
- Developed positive relationships with clients while maintaining professional boundaries.
- Worked collaboratively with other providers within the community network on behalf of children in need.
- Responded promptly to emergency situations while working with families in crisis.
- Helped reunify birth families through coordinated visitation.
Education
Associate of Science - Social Work/ Human Service
Ivy Tech Community College of Indiana
Indianapolis, IN05-2026
Skills
- Case management
- Client advocacy
- Service planning
- Crisis intervention
- Communication skills
- Team collaboration
- Problem solving
Languages
French
Professional
Accomplishments
Bassa Association of Indiana
Affiliations
Food Pantry at The Lord House
References
References available upon request.
Timeline
Community Case Manager Intern
DaySpring Shelter
08.2025 - 12.2025
Case Manager Intern
Girls Inc
04.2025 - 08.2025
Manager
Panda Express
11.2024 - Current
Foster Care Provider
Indiana Mentors
08.2022 - 07.2025
Associate of Science - Social Work/ Human Service
Ivy Tech Community College of Indiana