YAZAN ALHAJJEH
Fuquay-Varina,NC
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales & finance strategies with over 7 years of experience. Proven track record of identifying and known for exceptional productivity and efficient task completion, seasoned with breaking records in different sectors (Sales, Finance, Banking).
Having highly developed skills in process analysis and understanding, problem identification, and implementation of effective solutions.
Overview
8
8
years of professional experience
Work History
Sales Manager
Crossroads Ford of Apex
Apex, NC
01.2024 - Current
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives two days a week.
- Provided technical support for customers when needed, answering questions about product features, capabilities, and finance.
- Participated in negotiations with vendors, banks regarding product purchases, or contracts.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development by sharing with them new sales closing techniques.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings, and lowering write-offs.
- Coordinated Daily Field Reports (DBRs)
- Handled CIT's, VSA's and write off's reports weekly
Finance Manager
Crossroads Ford of Apex
Apex, NC
04.2021 - 12.2023
- Monitored cash flow to ensure sufficient liquidity.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Finalized bank contracts and make sure funding reports are matching.
- Bank reconciliation, sales reconciliation reports.
- Other day to day ( Sales, Finance, Finance ) works
- Disclosing bank and DMV contracts with customer's
- Built relationships with 20+ banks
Sales Professional
Crossroads Ford Of Apex
Apex, NC
03.2018 - 04.2021
- Maintained relationships with existing customers to encourage repeat and additional sales.
- Utilized CRM software to track customer interactions and monitor progress toward goals.
- Resolved customer complaints promptly and professionally.
- Reviewed weekly and monthly sales results with management team members.
- Answered customer questions, shared product knowledge and researched pricing and availability.
Trade Finance Officer
Bank Al Etihad
Amman, Jordan
05.2016 - 01.2018
- Prepared reports summarizing trade finance operations and results.
- Performed due diligence reviews on potential clients prior to entering into a transaction.
- Resolved discrepancies between parties involved in the payment process.
Education
Association of Finance & Insurance professionals Senior level - Association of Finance & Insurance Professionals
AFIP
Texas07-2023
Course - Dale Carnegie Training
Dale Carnegie & Associates, Inc.
Saint Charles, MO05-2022
F&I Training Course - Professional Business Manager Skills
Brown & Brown Sterling University
NC09-2021
Association of Finance & Insurance Professionals Basic Level - Association of Finance & Insurance Professionals
AFIP
Texas07-2021
Notary Public Course - Notary Public in NC
Wake Technical Community College
Raleigh, NC10-2020
Ford Training - Ford Training
Ford
Apex03-2018
Bachelor of Business Administration - Business Administration
Applied Science Private University
Amman/Jordan04-2016
Skills
- Client Relationship Management
- Order Management
- Staff Management
- Sales team training
- Analytical problem solver
- Sales Presentations
- Product Knowledge
- Sales Coaching / Sales process / Sales engagement techniques / Sales Presentations / Sales Reporting
- Workflow Design & development
- Data Analysis & Data Mining
- Quality Assurance & UAT
SKILLS AND COMPENTANCIES
- COMPUTER : Microsoft office tools, Microsoft, Ignite, CRM, Dealer track, Routeone, Docupad.
- PROFESSIONAL IMPACT : Process improvement, resource optimization, creative problem solving, relationship management, corporate communication, team building, customer focused.
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Sales Manager
Crossroads Ford of Apex
01.2024 - Current
Finance Manager
Crossroads Ford of Apex
04.2021 - 12.2023
Sales Professional
Crossroads Ford Of Apex
03.2018 - 04.2021
Trade Finance Officer
Bank Al Etihad
05.2016 - 01.2018
Association of Finance & Insurance professionals Senior level - Association of Finance & Insurance Professionals
AFIP
Course - Dale Carnegie Training
Dale Carnegie & Associates, Inc.
F&I Training Course - Professional Business Manager Skills
Brown & Brown Sterling University
Association of Finance & Insurance Professionals Basic Level - Association of Finance & Insurance Professionals
AFIP
Notary Public Course - Notary Public in NC
Wake Technical Community College
Ford Training - Ford Training
Ford
Bachelor of Business Administration - Business Administration
Applied Science Private University
Similar Profiles
JACOB SC. TISEJACOB SC. TISE
Sales Consultant at Crossroads Ford Of ApexSales Consultant at Crossroads Ford Of Apex
Peter DudasPeter Dudas
Sales Manager at Crossroads Ford IncSales Manager at Crossroads Ford Inc
Rick ChieverRick Chiever
Automotive Service Manager at Crossroads Ford Of Prince GeorgeAutomotive Service Manager at Crossroads Ford Of Prince George