Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
Generic

Yazeed HerzAllah

Raleigh,NC

Summary

Results-driven admissions information specialist with a track record of resolving 90% of technical issues on first contact. Skilled in CRM systems and database management, contributing to high levels of student satisfaction and operational effectiveness. Effective communicator with a focus on regulatory compliance and support excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Admissions information specialist

Wake Technical Community College
Raleigh, NC
01.2025 - Current
  • Respond to 100+ student inquiries weekly via phone, email, and in-person, troubleshooting application issues, portal access, and enrollment questions.
  • Utilize CRM systems (Webex) and student information systems (SIS) to manage and update over 500 student records weekly with high accuracy and confidentiality.
  • Diagnose and resolve common technical issues for prospective students, including account login problems, password resets, and document uploads, resolving 90% of issues on first contact.
  • Maintain knowledge of college software platforms such as Colleague, Self-Service, Element, and OnBase, ensuring smooth operation and student access.
  • Manage sensitive documents in compliance with FERPA regulations for thousands of applicants per semester.

Student Ambassador

Wake Technical Community College
Raleigh, NC
08.2024 - 12.2024
  • Represented Wake Tech to prospective students and families, leading campus tours and info sessions for 500+ visitors.
  • Provided peer-level support for new students, answering 50+ questions weekly related to admissions, advising, registration, and campus tech systems.
  • Assisted with orientation events and college fairs, contributing to a 20% increase in first-year student satisfaction based on post-event surveys.

Customer Service Specialist (remote)

Baraka Financial Limited
Dubai, UAE
06.2022 - 12.2022
  • Delivered high-quality support to 5,000+ users of a global trading platform, ensuring seamless onboarding, account activation, and app navigation.
  • Diagnosed and resolved user-reported technical issues related to sign-ins, verification, and trading features-maintaining a 90%+ satisfaction rate.
  • Assisted clients in meeting KYC and eligibility requirements, ensuring compliance with regional financial regulations.
  • Collaborated with international support and tech teams across multiple time zones to resolve complex issues quickly and effectively.
  • Used support ticketing systems and internal dashboards to track cases, escalate concerns, and ensure timely follow-ups.

Customer Service Representative

CSC Beyond
Amman, Jordan
05.2020 - 12.2022
  • Operated outbound sales and marketing campaigns for 500+ clients across the U.S.
  • Contacted thousands of prospects to generate leads, advertise services, and support client revenue growth of 10-30%.
  • Collaborated with cross-functional teams to troubleshoot issues within marketing systems, adapting to frequent process and platform changes.
  • Adapted to frequent system updates and collaborated with teams to troubleshoot operational and CRM-related issues.

Education

Associate of Applied Science - Computer Programming & Development

Wake Technical Community College
Raleigh, NC
05.2026

Skills

  • Windows and Linux
  • Microsoft Office Suite and Google Workspace
  • CRM and ticketing systems
  • Python and Django development
  • HTML and SQL proficiency
  • Database management
  • PowerShell scripting
  • Remote support and troubleshooting
  • System access and security
  • KYC compliance

Certification

  • CompTIA A+, 12/25
  • Project Management, Google, 09/24

Projects

Web App (Python & Django), Built a secure, responsive website with user authentication, database integration, and clean UI using Django and Python., Designed backend logic and templates to handle user input and dynamic data display.

Timeline

Admissions information specialist

Wake Technical Community College
01.2025 - Current

Student Ambassador

Wake Technical Community College
08.2024 - 12.2024

Customer Service Specialist (remote)

Baraka Financial Limited
06.2022 - 12.2022

Customer Service Representative

CSC Beyond
05.2020 - 12.2022

Associate of Applied Science - Computer Programming & Development

Wake Technical Community College

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