Yazhini Chidambaram

• Led end-to-end delivery of complex healthcare and payer-focused initiatives, coordinating cross-functional teams across product, engineering, QA, data operations, and client stakeholders in fast-paced, customer-facing environments.
• Managed project scope, timelines, resources, and financial performance across concurrent initiatives; applied Earned Value Management (EVM) and forecasting to monitor schedule and cost performance and ensure on-time delivery.
• Directed a multi-year payment processing vendor migration, establishing phased implementation milestones, risk dashboards, and executive reporting to maintain program momentum and minimize operational disruption.
• Oversaw financial planning and resource allocation, tracking project budgets, forecasting utilization, and aligning delivery plans with organizational priorities and client commitments.
• Maintained comprehensive project governance and documentation, including project plans, RAID logs, status reports, and stakeholder communications to ensure transparency, compliance, and leadership alignment.
• Led cross-team member data migration initiatives, coordinating data mapping, validation, and testing to ensure secure and accurate transitions from legacy to modern platforms.
• Proactively identified risks, managed escalations, and resolved cross-team dependencies through structured problem-solving and clear communication with leadership and delivery teams.

Strategies & Quick Wins

• Implemented Definition of Ready and Definition of Done standards to improve scope clarity, reduce delivery risks, and increase predictability.
• Introduced cross-team sprint demos and stakeholder reviews to accelerate feedback cycles and strengthen client and leadership visibility.
• Deployed real-time delivery dashboards and reporting metrics to support proactive escalation management and executive decision-making.
• Established a lightweight risk log and governance framework to improve issue tracking, mitigation planning, and cross-team accountability.

Scrum / Agile Delivery

• Facilitated core Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, and Retrospectives) for three cross-functional Agile teams (10–15 members) across onsite, offshore, and nearshore locations, improving coordination and sprint delivery consistency.
• Partnered with Product Owners, engineering, and QA teams to maintain strong backlog hygiene, refine user stories, and ensure clear acceptance criteria aligned with business and client needs.
• Translated stakeholder and operational requirements into well-scoped user stories and process flows, enabling efficient sprint execution and high-quality releases.
• Leveraged retrospective insights and Agile coaching to drive continuous improvement, strengthen collaboration, and improve team delivery velocity.
• Built Agile delivery dashboards to provide transparency into sprint progress, release readiness, and team capacity for leadership and stakeholders.

• Led end-to-end requirements gathering and business process mapping for complex healthcare software enhancements; aligned with regulatory requirements and user needs.
• Supported compliance efforts ensuring software enhancements adhered to healthcare regulations and data privacy laws.
• Translated business needs into detailed functional specifications, user stories, acceptance criteria, and test scenarios for claims processing, eligibility, and provider management systems.
• Modernized health-system analytics by designing and deploying Power BI dashboards and SQL-based reports, delivering real-time financial visibility that accelerated decision-making.
• Led end-to-end requirements gathering and business process mapping for healthcare software enhancements, ensuring regulatory alignment and user-centered design.
• Spearheaded member data migration with rigorous validation and mapping, coordinating across technical teams for a seamless transition from legacy to new platforms.
• Implemented data quality reviews and governance, improving data reliability, and enabling faster, more confident decision-making.
• Authored and refined functional and non-functional requirements for claims processing, eligibility verification, and provider management, crafting clear user stories and acceptance criteria.
• Reinforced robust compliance and data privacy in deliverables by documenting data flows and validation steps and integrating them into project governance, reducing rework and improving client reviews.

• Delivered financial dashboards and KPI reporting using Power BI and SQL; provided real-time visibility into revenue, costs, and efficiency.
• Automated data extraction, transformation, and reporting processes; reduced reporting cycles and improved forecasting accuracy.
• Analyzed financial trends and conducted cost-benefit analyses for technology investments; supported capital allocation decisions.
• Conducted system evaluations to identify inefficiencies and drive productivity improvements; ensured data quality and governance for key data assets.
• Led a process improvement initiative analyzing Cerner EHR data to reduce ER triage time, mapping the current triage workflow, and designing a standardized intake process with data capture templates. Developed a 90-day plan with clear milestones and owners, piloted in one ED to validate changes, and rolled them out system-wide, achieving a reduction in triage time from 18 to 12 minutes and improving throughput and patient satisfaction. Implemented real-time triage dashboards and data quality checks to enable rapid management intervention and ongoing performance monitoring.

• Delivered financial dashboards and KPI reporting using Power BI and SQL; provided real-time visibility into revenue, costs, and efficiency.
• Automated data extraction, transformation, and reporting processes; reduced reporting cycles and improved forecasting accuracy.
• Analyzed financial trends and conducted cost-benefit analyses for technology investments; supported capital allocation decisions.
• Conducted system evaluations to identify inefficiencies and drive productivity improvements; ensured data quality and governance for key data assets.
• Built and deployed real-time financial dashboards (Power BI) to monitor revenue, costs, and profitability; automated ETL processes to streamline monthly close, reducing reporting cycles by 30% and improving forecasting accuracy.
• Implemented data quality checks and governance routines to ensure analytics reliability, increasing stakeholder trust in insights.