Yazmin Arreola
Ray City,USA
Summary
Dedicated team member focused on fostering a positive work environment. Proven ability to collaborate effectively while maintaining high levels of organization and attention to detail. Bilingual in Spanish and English, enhancing communication in diverse settings. Recognized for accuracy and responsiveness in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Operation Lead Specialist
Azalea Health Innovations
08.2023 - Current
- Provided revenue cycle management and medical billing support for multiple Azalea client accounts, ensuring accuracy in payment posting, credit holds, patient statements, and backend workflows to enhance financial performance.
- Audited RCM team processes and maintained HIPAA compliance to support high-quality client service and operational integrity.
- Led cross-functional teams to enhance patient care processes and workflows.
- Analyzed data to identify trends and improve service delivery within the organization.
Check Out Receptionist
Ben Hogan M.D.
Valdosta, GA
09.2021 - Current
- Coordinated front-office administrative workflows, ensuring seamless patient check-in/check-out, appointment scheduling, referral processing, and payment collection in EPIC.
- Processed patient intake forms and verified insurance information accurately.
- Operated multi-line phone system, efficiently directing calls to appropriate staff for improved communication.
- Oversaw office supplies and inventory management, supporting daily operational needs.
Check In/out Receptionist
Southern Healthcare Alliance
Valdosta, GA
07.2021 - 09.2021
- Managed patient check-in and check-out processes at reception.
- Verified patient insurance and checked eligibility, enhancing patient service experience.
- Processed patient payments for services at front desk, streamlining financial transactions.
- Confirmed patient appointments
- Answered all inbound calls
- Facilitated data transfer from Azalea EHR to Epic, ensuring accurate patient records.
Phlebotomy Externship
SGMC-Lakeland
, GA
12.2020 - 12.2020
- Utilized standard phlebotomy equipment, including tourniquets, vacutainer tubes, butterfly needles, and syringes, to efficiently collect blood samples for patient care.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Store Manager
Global Wireless
Valdosta, GA
01.2014 - 02.2018
- Managed daily operations of retail store and ensured smooth workflow.
- Trained and developed staff on customer service best practices.
- Implemented inventory management procedures to optimize stock levels.
- Oversaw cash handling processes to maintain financial accuracy.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Maintained compliance with company policies and operational standards consistently.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Key Holder
Dots Fashions
Greenville, SC
08.2009 - 04.2011
- Delivered exceptional customer support by addressing inquiries and resolving issues to enhance customer satisfaction.
- Directed team efforts to achieve outstanding sales performance through effective strategies.
- Balanced cash drawer after every associate shift to ensure accurate financial reporting.
- Collaborated with managers to maintain accurate merchandise inventory and accountability.
Education
PHLEBOTOMY TECHNICIAN -
WIREGRASS TECHNICAL COLLEGE
Valdosta, GA12-2020
GED PROGRAM -
WIREGRASS TECHNICAL COLLEGE
Lakeland, GA04-2019
SCHOOL (HIGH) -
AMERICAN SCHOOL HIGH SCHOOL
Lansing, IL08-2013
Skills
- Insurance Verification
- Patient registration
- EMR/EHR
- Epic
- Patient Payment Collections
- Patient confidentiality
- HIPAA compliance
- Data entry
- Customer service
- Front desk
- Appointment Coordination
- Medical office experience
- Administrative tasks
- Office management
- Multi-line phone systems
- Microsoft Office
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Bilingual
- Medical terminology
- Medical collection
- Data-driven decisions
- Process Improvement
- Time management techniques
- Teamwork
- Client Relationship Management
- Computer skills
Timeline
Operation Lead Specialist
Azalea Health Innovations
08.2023 - Current
Check Out Receptionist
Ben Hogan M.D.
09.2021 - Current
Check In/out Receptionist
Southern Healthcare Alliance
07.2021 - 09.2021
Phlebotomy Externship
SGMC-Lakeland
12.2020 - 12.2020
Store Manager
Global Wireless
01.2014 - 02.2018
Key Holder
Dots Fashions
08.2009 - 04.2011
PHLEBOTOMY TECHNICIAN -
WIREGRASS TECHNICAL COLLEGE
GED PROGRAM -
WIREGRASS TECHNICAL COLLEGE
SCHOOL (HIGH) -
AMERICAN SCHOOL HIGH SCHOOL