Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yazmin Cordero

Socorro,Texas

Summary

Talented Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. Committed to addressing customer concerns with speed and accuracy in high call volume environments.

Overview

23
23
years of professional experience

Work History

Teledata Representative

ADP
01.2016 - Current
  • Produce timely and accurate payroll- includes all interface and payroll processing activities. Payroll Specialist responds to clients questions and requests for information in timely and knowledgeable fashion.
  • Maintained clients and employee's privacy and protected payroll operations by keeping all information confidential.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Respond to client inquiries and take appropriate action ensuring timely review and resolution of issues.

Inbound Sales Associate

Alorica
08.2014 - 12.2015
  • Build rapport ,show empathy and sell products and services to new customer based on their needs.
  • Upsell programming packages, equipment , Internet and House phone when available.
  • Meet and exceed performance goals and metrics weekly.
  • Multi-tasking ;using multiple computer screens and and programs simultaneously while conversing with customer in fast paced environment.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Set up appointments with interested customers according to schedule availability.

Sales Associate

Dishnetwork
06.2003 - 03.2013
  • Sales Associate entertainment consultant , demonstrate good understanding of high networks services and technology.
  • Evaluate consumer needs and recommend appropriate promotions, programming packages and equipment.
  • Responsible for maximizing inbound calls and selling television entertainment service including High Definition, Sports, Premium Movie Channels, Internet and other products offered by Dish Network.
  • Provide good quality customer experience regardless of inquiry or outcome.
  • Achieve and exceeded established weekly, monthly, quarterly and annual sales goals.
  • Process completed sales and ensure 100 % accuracy of work order.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.

Customer Service Representative

Dishnetwork
07.2002 - 06.2003
  • Provide quality customer service through one call resolution and establishing long-termed customer relations.
  • Maintain average handle time on calls per hour.
  • Maintain effective quality assurance.
  • Assisting customers with technical questions regarding installation, troubleshooting, and hardware operation.
  • Asked open-ended questions to assess customer needs.
  • Assisting customers on wide range of topics including payments and billing.
  • Consistently hit and exceeded goals.
  • Investigated and resolved customer inquiries and complaints quickly.

Catalog Sales Associate

Brylane
01.2001 - 01.2002
  • Recommended merchandise and services that would meet customer needs.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Consistently hit and exceeded sales goals.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

High School Diploma -

Coronado High School
El Paso, TX
05.2000

Skills

  • Strong client relations
  • Positive and friendly
  • Quick learner
  • Creative problem solver
  • Persuasive speaker
  • Self-motivated
  • Goal-oriented
  • Handle call times effectively
  • Strong team player and Collaboration

Timeline

Teledata Representative

ADP
01.2016 - Current

Inbound Sales Associate

Alorica
08.2014 - 12.2015

Sales Associate

Dishnetwork
06.2003 - 03.2013

Customer Service Representative

Dishnetwork
07.2002 - 06.2003

Catalog Sales Associate

Brylane
01.2001 - 01.2002

High School Diploma -

Coronado High School

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