Yazmin Cordero
Socorro,Texas
Summary
Talented Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. Committed to addressing customer concerns with speed and accuracy in high call volume environments.
Overview
23
23
years of professional experience
Work History
Teledata Representative
ADP
7651 San Felipe Dr, El Paso, Tx 79912
01.2016 - Current
- Produce timely and accurate payroll- includes all interface and payroll processing activities. Payroll Specialist responds to clients questions and requests for information in timely and knowledgeable fashion.
- Maintained clients and employee's privacy and protected payroll operations by keeping all information confidential.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Respond to client inquiries and take appropriate action ensuring timely review and resolution of issues.
Inbound Sales Associate
Alorica
1440 Goodyear Dr,El Paso TX 79936
08.2014 - 12.2015
- Build rapport ,show empathy and sell products and services to new customer based on their needs.
- Upsell programming packages, equipment , Internet and House phone when available.
- Meet and exceed performance goals and metrics weekly.
- Multi-tasking ;using multiple computer screens and and programs simultaneously while conversing with customer in fast paced environment.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Set up appointments with interested customers according to schedule availability.
Sales Associate
Dishnetwork
1285 Joe Battle Dr, El Paso, TX 79926
06.2003 - 03.2013
- Sales Associate entertainment consultant , demonstrate good understanding of high networks services and technology.
- Evaluate consumer needs and recommend appropriate promotions, programming packages and equipment.
- Responsible for maximizing inbound calls and selling television entertainment service including High Definition, Sports, Premium Movie Channels, Internet and other products offered by Dish Network.
- Provide good quality customer experience regardless of inquiry or outcome.
- Achieve and exceeded established weekly, monthly, quarterly and annual sales goals.
- Process completed sales and ensure 100 % accuracy of work order.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Dishnetwork
1285 Joe Battle Dr, El Paso, TX 79912
07.2002 - 06.2003
- Provide quality customer service through one call resolution and establishing long-termed customer relations.
- Maintain average handle time on calls per hour.
- Maintain effective quality assurance.
- Assisting customers with technical questions regarding installation, troubleshooting, and hardware operation.
- Asked open-ended questions to assess customer needs.
- Assisting customers on wide range of topics including payments and billing.
- Consistently hit and exceeded goals.
- Investigated and resolved customer inquiries and complaints quickly.
Catalog Sales Associate
Brylane
500 S Mesa Hills Dr, El Paso TX 79927
01.2001 - 01.2002
- Recommended merchandise and services that would meet customer needs.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Consistently hit and exceeded sales goals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Coronado High School
El Paso, TX05.2000
Skills
- Strong client relations
- Positive and friendly
- Quick learner
- Creative problem solver
- Persuasive speaker
- Self-motivated
- Goal-oriented
- Handle call times effectively
- Strong team player and Collaboration
Timeline
Teledata Representative
ADP
01.2016 - Current
Inbound Sales Associate
Alorica
08.2014 - 12.2015
Sales Associate
Dishnetwork
06.2003 - 03.2013
Customer Service Representative
Dishnetwork
07.2002 - 06.2003
Catalog Sales Associate
Brylane
01.2001 - 01.2002
High School Diploma -
Coronado High School