TIER SCOTT
Oakhurst,NJ
Summary
Forward-thinking Operations Specialist bringing 25 years of expertise in customer service sector. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Teledata Representative
ADP, Inc.
05.2001 - 03.2003
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.
- Maintained payroll information by calculating, collecting and entering data.
Accounts Receivable Clerk
Dunphy's Physical Therapy
05.2003 - 01.2007
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Account Representative
Horizon Blue Cross Blue Shield of New Jersey
02.2007 - 06.2010
- Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations
- Resolved product and service challenges by researching customer complaints and following up to ensure satisfactory resolutions
- Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.
Service Manager
Red Lobster
09.2012 - 06.2016
- Identified and implemented enhancements to customer service to increase customer satisfaction scores ranking in the top 10% of the company
- Assisted in the development and implementation of organizational strategies, policies, and procedures
- Provided direction to employees by ensuring all departmental functions were properly laid out
- Ensured all team members participated in orientation and received appropriate training per organizational standards.
General Manager
Red Lobster
06.2016 - 12.2022
- Served as the accounting, logistics, and human resources lead for day-to-day activities, both directing and reviewing material
- Managed all daily issues with respect to personnel, including time, attendance schedules, overtime and conflict management
- Supervised work of all subordinate personnel including hiring, terminating, disciplining, and performing evaluations
- Assisted in managing and controlling service budgets, expenditures, and revenues, reviewing and authorizing supply purchases
- Implement and enforce food safety standards, policies and programs including HACCP, food safety training programs, standard operations procedures (SOPs), product inspections and standardized work
- Worked closely with departmental managers to address and notify any food safety and quality assurance issues
- Determined sales forecasts and presented figures to management and customers.
Education
High School Diploma -
Asbury Park High School
Asbury Park, NJ06.1997
Skills
- Microsoft Excel, Access and Outlook Proficient
- Conflict Resolution
- Customer Information Systems & Management
- Budget Preparation
Timeline
General Manager
Red Lobster
06.2016 - 12.2022
Service Manager
Red Lobster
09.2012 - 06.2016
Account Representative
Horizon Blue Cross Blue Shield of New Jersey
02.2007 - 06.2010
Accounts Receivable Clerk
Dunphy's Physical Therapy
05.2003 - 01.2007
Teledata Representative
ADP, Inc.
05.2001 - 03.2003
High School Diploma -
Asbury Park High School
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