Eclinical Works
Yazmin Everett
Administrative Assistant
Staten Island,New York
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Manager
La Canasta Restaurant
Staten Island, NY
08.2019 - 06.2023
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Medical Office Manager's Assistant
Island Kids Pediatrics
Staten Island, NY
01.2016 - 07.2019
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed 25 employees with various personalities and from different cultures for large 8-physician practice
Medical Assistant
Island Kids Pediatrics
Staten Island, NY
12.2013 - 12.2015
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
No Degree - Medical Assistant
Career Academy of New York
New York, NY 08.2007 - 08.2008
High School Diploma -
Port Richmond High School
Staten Island, NY 09.2001 - 06.2005
Skills
Professional and Courteous
Customer Service
Verbal and written communication
Staff Training and Development
Multitasking Abilities
Professional Demeanor
Scheduling and Coordinating
Problem-solving abilities
Teamwork and Collaboration
Customer Relationship Management
Professional and Courteous
Software
Timeline
Manager
La Canasta Restaurant
08.2019 - 06.2023
Medical Office Manager's Assistant
Island Kids Pediatrics
01.2016 - 07.2019
Medical Assistant
Island Kids Pediatrics
12.2013 - 12.2015
No Degree - Medical Assistant
Career Academy of New York
08.2007 - 08.2008
High School Diploma -
Port Richmond High School
09.2001 - 06.2005