Yazmin Hernandez
Chicago,IL
Summary
Dynamic manager with a proven track record at McDonald's Restaurant, enhancing customer satisfaction scores through effective staff training and conflict resolution. Skilled in team leadership and decision-making, I successfully keep operational improvements, fostering a productive environment while managing inventory and reducing waste. Committed to excellence in service and team development.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's Restaurant
Chicago, IL
03.2023 - Current
- Oversaw daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored team members, fostering a positive work environment.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented operational improvements, enhancing service speed and customer satisfaction.
- Collaborated with upper management on strategic initiatives for improved performance metrics.
- Resolved customer complaints promptly, maintaining brand reputation for quality service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma - Psychology
Curie Metropolitan High School
Chicago, IL03.2023
Skills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Staff management
Goal setting
Relationship building
Conflict resolution
Training
Money counting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
McDonald's Restaurant
03.2023 - Current
High School Diploma - Psychology
Curie Metropolitan High School