Yazmin Irving
Albany,NY
Summary
Accomplished Nurse offering years of experience in customer service. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Easily able to adept to situations while also paying attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving people of all backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
WellNow Urgent Care
04.2024 - Current
- Provide patients with best care and while providing excellent customer service experience.
- Collaborated with team to ensure continuous quality improvement in patient care delivery and customer service.
- Review patient reviews and come up with ways to improve customer experiences.
Licensed Practical Nurse
Elderwood
09.2023 - 04.2024
- Supervise medication techs and Home health aides.
- Review grievances and come up with solutions and improvements.
- Communicate with family members to provide best quality and environment for loved ones.
Licensed Practical Nurse
Lutheran Care Center
08.2021 - 06.2022
- Rehabilitation unit LPN, medication administration, oversee and delegating task to CNA, charting, participating in making care plans, participating in admissions, transfers and discharges.
Licensed Practical Nurse
Hudson Valley Rehabilitation and Extended Care Center
12.2016 - 11.2021
- Charge Nurse of Rehabilitation/ COVID 19 unit nurse
- Provide new ways to keep employees engaged and motivated
- New hire orientation
- Community liaison
- Provide new ways for families to stay in contact with COVID positive patients during visiting restrictions.
Licensed Practical Nurse
HumanEdge
02.2021 - 06.2021
- Screening patients for COVID 19 vaccine, administering COVID 19 vaccines and monitoring for signs of adverse reactions.
- Collaborating with team to Providing patients with positive social interactions while social distancing.
Education
LPN - LPN
Ulster County Boces
Port Ewen, NY12.2016
High school or equivalent -
Poughkeepsie High School
Poughkeepsie, NY12.2013
Skills
- License Practical Nurse
- Customer Service
- Leadership
- Conflict resolution
- Staff development
- Food safety
- Employee engagement
- Documenting Incidents
Certification
- Basic Life Support for Healthcare Providers, 06/01/22, 06/30/24
- LPN
- CPR Certification
- First Aid Certification
- RN License
- BLS Certification
- LVN
Timeline
Licensed Practical Nurse
WellNow Urgent Care
04.2024 - Current
Licensed Practical Nurse
Elderwood
09.2023 - 04.2024
Licensed Practical Nurse
Lutheran Care Center
08.2021 - 06.2022
Licensed Practical Nurse
HumanEdge
02.2021 - 06.2021
Licensed Practical Nurse
Hudson Valley Rehabilitation and Extended Care Center
12.2016 - 11.2021
LPN - LPN
Ulster County Boces
High school or equivalent -
Poughkeepsie High School
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