Yazmin Moreno Garcia
Las Vegas,NV
Summary
Dynamic General Manager with a proven track record at El Pollo Loco, excelling in operations management and team leadership. Successfully implemented strategies that boosted sales and enhanced customer loyalty. Skilled in inventory control and staff motivation, fostering a high-performance culture while consistently meeting goals.
Diligent Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
11
11
years of professional experience
Work History
General Manger
El Pollo Loco
11.2013 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
Western High Scholl
Las Vegas, NV01-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Inventory control
- Staff supervision
- Client relations
- Staff motivation
- Labor cost controls
- Consistently meet goals
- Effective leader
- Training and coaching
- Employee scheduling
Timeline
General Manger
El Pollo Loco
11.2013 - Current
GED -
Western High Scholl
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