Yazmin Sanders
Sacramento,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining warehouse operations, as demonstrated at Target. Skilled in picking and packing with a keen attention to detail, I excel in problem-solving and quickly adapting to new challenges. Achieved significant improvements in order fulfillment efficiency, showcasing a results-driven approach and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Fulfillment
Target
09.2024 - Current
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Picked and packed order items.
- Interacted with guests in friendly and knowledgeable way.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted customers and directed to requested products.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
City Letter Carrier
USPS
10.2016 - 09.2021
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Team Member
KFC&AW
05.2014 - 10.2016
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
Sales Associate
Nordstrom
05.2011 - 04.2014
- Contributed to team sales goals by consistently meeting or exceeding personal sales targets.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Passionate about fashion and styling to provide best service to customers
- Worked flexible hours across night, weekend, and holiday shifts.
- Assist customers in fitting rooms by providing honest and confident feedback about style and fit.
- Ability to multitask by helping more than one customer at a time.
- Resolve customers complaints, inquiries, process returns, exchanges and process payments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Team Member
Target Logistics
09.2008 - 04.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Fast Food Worker
KFC&AW
04.2005 - 01.2008
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Ged -
San Juan High School
7551 Greenback Ln., Citrus Heights CA 956104700 College Blvd., Sacramento CA 95841 -
American River College
Skills
- Warehouse Operations
- Picking and Packing
- Quick Learner
- Problem-Solving
- Attention to Detail
- Customer Service
- Time Management
- Organizational Skills
- Goal Setting and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment
Target
09.2024 - Current
City Letter Carrier
USPS
10.2016 - 09.2021
Team Member
KFC&AW
05.2014 - 10.2016
Sales Associate
Nordstrom
05.2011 - 04.2014
Team Member
Target Logistics
09.2008 - 04.2011
Fast Food Worker
KFC&AW
04.2005 - 01.2008
Ged -
San Juan High School
4700 College Blvd., Sacramento CA 95841 -
American River College