Yazmin Torres Valadez
Streamwood,IL
Summary
To be part of a hardworking team and consolidate professionally in a company where it has opportunities for growth in both professional and personal aspects.
Overview
8
8
years of professional experience
Work History
Spanish Bilingual Multimarket CS Agent
H&M Group
Chicago, IL
07.2023 - Current
- Provide service to our online and in store customers.
- Resolve customer inquires and complaints in a professional manner.
- Provide timely responses to the customer by phone and email.
- Collect and track relevant customer data and maintain accurate records for received and shipped items.
- Support for our new webhelp center in Mexico
- Helping customers in both markets US Spanish, US and MX thru the different channels in CSC, chat, phone and emails.
Freelance Social Media Content Creator
Los Soccer Adictos MX
Mexico City
06.2023 - Current
- Covering the first Leagues Cup tournament in US for a Spanish Social media channel.
- Creating content by reporting the tailgates with supporters, inside the field before and after the game.
- Post conference, write questions and answers of players.
- Take pictures and videos to be posted on our channels
Supporters Operations Coordinator
Chicago Fire Football Club
Chicago, IL
02.2020 - 03.2023
- The informant and coordinator of event for the team Spanish speakers supporters.
- Translate and collaborate with the social media team and all the across departments for Spanish related documents or projects.
- Operations: set uu sections, communicate the game plan with security, load in and load out, review tailgates.
- The main contact for visiting team supporters, provide them the best experience in Chicago, coordinate arrivals to the stadium and at the sections.
- Coordinate away trips for our supporters and review the game plan with front office.
SR Accounting AR
Hillrom/Welch Allyn
12.2018 - 08.2019
- Ensured financial transactions and financial reporting quality were under control
- Manage of APAC/Canada portfolio of the biggers buyers in the field.
- Negotiated with one of the big accounts in APAC to pay off all their past duties within three months.
- Reviewed orders, statements of account statements, discrepancies, invoices and conciliations.
Intern of Operations, Sales & Customer Service
Club Tijuana
06.2016 - 12.2016
- Increased season ticket passes by 20% by communicating to customers directly
- Visited companies and negotiated collaborations with season ticket passes for the season
- Prepared financial data, sent invoices to clients and created manuals to bre processed.
- Participate during game days as a staff for credential accreditations to media, vendors and outsourcing.
Education
Bachelor of Science - Global Management
San Diego Global Knowledge University
San Diego, CA08.2020
Business Administration BA - Business Administration And Management
Autonomous University of Baja California
Tijuana, Baja California MX01.2018
Skills
- Fluent in Spanish (native language) & English
- SAP, FOCS,
- Strong analytical skills
- MS Office Suite
- Leadership
- Adaptability
Awards
11/01/18, 2nd Place representing the UABC in the Latin-American Business Administration Concourse
Hobbies
- Photography
- Travel
- Sports
- Music
Timeline
Spanish Bilingual Multimarket CS Agent
H&M Group
07.2023 - Current
Freelance Social Media Content Creator
Los Soccer Adictos MX
06.2023 - Current
Supporters Operations Coordinator
Chicago Fire Football Club
02.2020 - 03.2023
SR Accounting AR
Hillrom/Welch Allyn
12.2018 - 08.2019
Intern of Operations, Sales & Customer Service
Club Tijuana
06.2016 - 12.2016
Bachelor of Science - Global Management
San Diego Global Knowledge University
Business Administration BA - Business Administration And Management
Autonomous University of Baja California