Summary
Overview
Work History
Education
Skills
Websites
Awards
Hobbies
Timeline
Generic

Yazmin Torres Valadez

Streamwood,IL

Summary

To be part of a hardworking team and consolidate professionally in a company where it has opportunities for growth in both professional and personal aspects.

Overview

8
8
years of professional experience

Work History

Spanish Bilingual Multimarket CS Agent

H&M Group
07.2023 - Current
  • Provide service to our online and in store customers.
  • Resolve customer inquires and complaints in a professional manner.
  • Provide timely responses to the customer by phone and email.
  • Collect and track relevant customer data and maintain accurate records for received and shipped items.
  • Support for our new webhelp center in Mexico
  • Helping customers in both markets US Spanish, US and MX thru the different channels in CSC, chat, phone and emails.

Freelance Social Media Content Creator

Los Soccer Adictos MX
06.2023 - Current
  • Covering the first Leagues Cup tournament in US for a Spanish Social media channel.
  • Creating content by reporting the tailgates with supporters, inside the field before and after the game.
  • Post conference, write questions and answers of players.
  • Take pictures and videos to be posted on our channels

Supporters Operations Coordinator

Chicago Fire Football Club
02.2020 - 03.2023
  • The informant and coordinator of event for the team Spanish speakers supporters.
  • Translate and collaborate with the social media team and all the across departments for Spanish related documents or projects.
  • Operations: set uu sections, communicate the game plan with security, load in and load out, review tailgates.
  • The main contact for visiting team supporters, provide them the best experience in Chicago, coordinate arrivals to the stadium and at the sections.
  • Coordinate away trips for our supporters and review the game plan with front office.


SR Accounting AR

Hillrom/Welch Allyn
12.2018 - 08.2019
  • Ensured financial transactions and financial reporting quality were under control
  • Manage of APAC/Canada portfolio of the biggers buyers in the field.
  • Negotiated with one of the big accounts in APAC to pay off all their past duties within three months.
  • Reviewed orders, statements of account statements, discrepancies, invoices and conciliations.


Intern of Operations, Sales & Customer Service

Club Tijuana
06.2016 - 12.2016
  • Increased season ticket passes by 20% by communicating to customers directly
  • Visited companies and negotiated collaborations with season ticket passes for the season
  • Prepared financial data, sent invoices to clients and created manuals to bre processed.
  • Participate during game days as a staff for credential accreditations to media, vendors and outsourcing.





Education

Bachelor of Science - Global Management

San Diego Global Knowledge University
San Diego, CA
08.2020

Business Administration BA - Business Administration And Management

Autonomous University of Baja California
Tijuana, Baja California MX
01.2018

Skills

  • Fluent in Spanish (native language) & English
  • SAP, FOCS,
  • Strong analytical skills
  • MS Office Suite
  • Leadership
  • Adaptability

Awards

11/01/18, 2nd Place representing the UABC in the Latin-American Business Administration Concourse

Hobbies

  • Photography
  • Travel
  • Sports
  • Music

Timeline

Spanish Bilingual Multimarket CS Agent

H&M Group
07.2023 - Current

Freelance Social Media Content Creator

Los Soccer Adictos MX
06.2023 - Current

Supporters Operations Coordinator

Chicago Fire Football Club
02.2020 - 03.2023

SR Accounting AR

Hillrom/Welch Allyn
12.2018 - 08.2019

Intern of Operations, Sales & Customer Service

Club Tijuana
06.2016 - 12.2016

Bachelor of Science - Global Management

San Diego Global Knowledge University

Business Administration BA - Business Administration And Management

Autonomous University of Baja California

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Yazmin Torres Valadez