Yazmine De La Cruz
McDonald’s
Sealy,TX
2
years of professional experience
Talented kitchen leader preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Work History
Kitchen Manager
1 Year 9 Months- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Shift Manager
1 Year 9 Months- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
High School Diploma
Skills
Inspection and Observation
Room Preparation
Kitchen Equipment Operation
Safe Food Handling
Order Accuracy
Cost & Inventory Control
Customer Service
Multitasking and Organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Kitchen Manager
McDonald’s
09.2021 - 06.2023Read More
Shift Manager
McDonald’s
09.2021 - 06.2023Read More
Sealy High School
High School Diploma
Read More