Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yazmine Reynolds

Oswego,IL

Summary

Seasoned Sales Representative with success in sales. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

8
8
years of professional experience

Work History

Remote Sales Representative

Emler Swim School
03.2022 - Current
  • Increased sales by offering my knowledge of the importance on swim lessons.
  • Achieved monthly sales goals by promoting the safety of lessons and enrolling new clients/current clients.
  • Handled 30-40 inbound calls daily.
  • Gave information to those inquiring about our program and what makes us different and why they should choose us. Multi-tasking between different locations and regions(Some locations/regions had different pricing).
  • Collected information from clients and putting it into our system(IClassPro).

General Manager

Aqua-Tots Swim School
09.2021 - 03.2022
  • Managed budget, employee reviews, training, and handled schedules for all employees. (Wet side staff and dry side staff)
  • Developed and maintained relationships with our members and handled concerns they may have.
  • Handled payroll for the company and made sure it was under a certain percent.
  • Held monthly meetings to make sure everyone was updated on any new information I was given.
  • Had weekly meetings with my regional manager to discuss school's goals, budget and concerns.
  • Hired and train any new staff we had.
  • Worked closely with accountant as well to make sure goals were met and payroll was under a certain percentage.
  • Open and closed facility.

Receptionist

Border Animal Hospital
05.2021 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisted the technicians with any incoming pets.

Assistant Manager

Goldfish Swim School
02.2020 - 03.2021
  • Resolved problems and made sure customers were seen and heard with their concern.
  • Primarily handled front desk employees. Created schedules and held monthly meetings to roll out any new ideas and see how we can improve on customer service.
  • Worked closely with sales and service manager to ensure things were running smoothly at the desk and we were meetings our goals.
  • Managed day to day tasks. Ran reports to make sure our conversion rate wasn't under a certain percentage.

Nanny

Care.com
05.2018 - 02.2021
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Helped with homework and planned activities throughout the day.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.

Swim Instructor/Front Desk

Goldfish Swim School
08.2015 - 02.2021
  • Taught swim instruction to students varying in ages and skill levels.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • While working the desk I greeted customers and worked closely with them on their accounts.
  • Answered calls for new and current customers. Giving the correct information to them.

Education

High School Diploma -

Oswego High School
Oswego, IL

Skills

  • Inside and Outside Sales
  • Sales Expertise
  • Customer Retention Abilities
  • Credit and Debit Card Processing
  • Information Updates
  • Converting Leads
  • Staff Training
  • Problem-Solving Strengths
  • Facility Tours

Timeline

Remote Sales Representative

Emler Swim School
03.2022 - Current

General Manager

Aqua-Tots Swim School
09.2021 - 03.2022

Receptionist

Border Animal Hospital
05.2021 - 09.2021

Assistant Manager

Goldfish Swim School
02.2020 - 03.2021

Nanny

Care.com
05.2018 - 02.2021

Swim Instructor/Front Desk

Goldfish Swim School
08.2015 - 02.2021

High School Diploma -

Oswego High School

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Yazmine Reynolds