Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
05.2022 - Current
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Picker/Packer
Amazon
09.2021 - 05.2022
Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
Shift Supervisor
Rite Aid
12.2019 - 01.2021
Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
Bachelor of Science - Security and risk analysis
Penn State University
12.2025
Undergraduate Certificate - Security and Risk Analysis
Penn State University
12.2024
Associate of Science - Healthcare Studies
Community College of Philadelphia
Philadelphia, PA
12.2022
Skills
Customer Service skills
Management Skills
Communication Skills
Teamwork
Time Management
MySQL
Microsoft Excel
Networking
Interpersonal Skills
Organization Skills
Problem Solving
Organization
Detail-oriented
Critical thinking
Cash handling
Employee training
Workplace safety
Staff management
Timeline
Shift Supervisor
CVS Pharmacy
05.2022 - Current
Picker/Packer
Amazon
09.2021 - 05.2022
Shift Supervisor
Rite Aid
12.2019 - 01.2021
Bachelor of Science - Security and risk analysis
Penn State University
Undergraduate Certificate - Security and Risk Analysis