Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAKESHIA SANFORD

Lithonia,GA

Summary

Dependable and highly professional supervisor. Skilled in managing and problem-solving. Provides exceptional customer service and values each customer. Reliable and able to perform duties without supervision. Able to maintain good professional relationships while overseeing team. Effective at leading team while achieving the company objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
08.2022 - Current
  • Supervise the store crew through assigning, directing and following up on all activities
  • Effectively communicate information, both to and from store management and crews
  • Assist customers with questions, concerns, and complaints
  • Handle all customer relation issues in accordance with the company, and promote a positive shopping experience
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

SHIFT SUPERVISOR RX

CVS Pharmacy
10.2018 - 08.2020
  • Supervise the store crew through assigning, directing and following up on all activities
  • Effectively communicate information, both to and from store management and crews
  • Assist customers with questions, concerns and complaints
  • Handle all customer relation issues in accordance with the company, and promote a positive shopping experience
  • Knowledgeable of HIPPA laws and regulations
  • Accepting, confirming and filling prescriptions
  • Stocking medications in correct and proper location
  • Assisted in the development of policies and procedures for improved workflow efficiency within the pharmacy department.
  • Ensured compliance with state and federal regulations, maintaining up-to-date knowledge of changing laws affecting pharmacy operations.

Shift Supervisor

CVS Pharmacy
03.2017 - 10.2018
  • Supervise the store crew through assigning, directing and following up on all activities
  • Effectively communicate information, both to and from store management and crews
  • Assist customers with questions, concerns and complaints
  • Handle all customer relation issues in accordance with the company, and promote a positive shopping experience
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Clerk/cashier

CVS Pharmacy
11.2016 - 03.2017
  • Provide exceptional and friendly customer service to all shoppers
  • Perform basic bookkeeping tasks such as cash handling, check and credit card transactions
  • Adhere to company policies and procedures
  • Maintain a neat and organized environment for customers
  • Assist customers with all needs and questions regarding products and services

Guest Service Associate

Racetrac
12.2014 - 12.2015
  • Provide customers with an outstanding shopping experience to improve the company's reputation with customers
  • Follow tobacco and alcohol policies
  • Run the cash register and balance cash
  • Provide a clean environment for customers to shop

Cashier/Customer Service

Zaxby's
01.2012 - 01.2014
  • Take and enter orders, handle payments, keep the dining room and other guest areas clean, and provide excellent service to our guests by following standard operating procedures with a sense of urgency

Education

BACHELOR OF HEALTHCARE MANAGEMENT - Specialization in health services and administrative management

AMERICAN INTERCONTINENTAL UNIVERSITY
07.2017

ASSOCIATE'S - BUSINESS ADMINISTRATION

AMERICAN INTERCONTINENTAL UNIVERSITY
02.2015

Skills

  • Leadership skills
  • Customer Service skills
  • Sales and cash handling skills
  • General office skills
  • Pharmacy tech license
  • Customer-Oriented

Certification

Pharmacy Technician License, 10/01/18, 06/01/21, Pharmacy Teach License was obtained in order to handle customer's medication and health related information while working in pharmacy at CVS Pharmacy.

Timeline

Shift Supervisor

CVS Pharmacy
08.2022 - Current

SHIFT SUPERVISOR RX

CVS Pharmacy
10.2018 - 08.2020

Shift Supervisor

CVS Pharmacy
03.2017 - 10.2018

Clerk/cashier

CVS Pharmacy
11.2016 - 03.2017

Guest Service Associate

Racetrac
12.2014 - 12.2015

Cashier/Customer Service

Zaxby's
01.2012 - 01.2014

BACHELOR OF HEALTHCARE MANAGEMENT - Specialization in health services and administrative management

AMERICAN INTERCONTINENTAL UNIVERSITY

ASSOCIATE'S - BUSINESS ADMINISTRATION

AMERICAN INTERCONTINENTAL UNIVERSITY

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LAKESHIA SANFORD