Yazmin Rosa
Fitchburg,MA
Summary
-Acted as a liaison between healthcare providers (like physicians, nurse practitioners, and physician assistants) and medical facilities in need of temporary staffing.
-Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities.
-Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
-Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
-Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
-Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
Work History
Staffing Consultant
Barton Associates Careers
2024.02 - Current
- Streamlined recruitment processes by implementing efficient applicant tracking systems, reducing time-to-hire rates.
- Scheduled and conducted as many as 3 interviews each week.
- Negotiated competitive salary packages and benefits on behalf of clients to secure top candidates for their teams.
- Maintained comprehensive records of all interactions with clients, candidates, and internal stakeholders within company CRM system for future reference or analysis purposes.
Assistant General Manager
Rossetti Restaurant Of Beverly
2020.11 - 2024.01
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Server
Rossetti Restaurant Of Lynn
2018.10 - 2020.11
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess
Rossetti Restaurant Of Lynn
2015.10 - 2018.10
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
High School Diploma -
Lynn Classical High School
Lynn, MA06.2018
Skills
- Records Organization and Management
- Policy Development and Enforcement
- Inventory Tracking and Management
- POS Inventory System Operation
- Finance and Accounting Oversight
- Training and Development
- Desktops, Laptops and Mobile Devices
- Staff Management
- Warm and Friendly
- Wine and Liquor Service
- Transactions and Cash Handling
- Recipe and Menu Memorization
- Food and Beverage Management
- Food Sales and Promotion
- Custom Drink Preparation
- Bar Operations Management
- Fluent in Spanish and English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Staffing Consultant
Barton Associates Careers
2024.02 - Current
Assistant General Manager
Rossetti Restaurant Of Beverly
2020.11 - 2024.01
Server
Rossetti Restaurant Of Lynn
2018.10 - 2020.11
Hostess
Rossetti Restaurant Of Lynn
2015.10 - 2018.10
High School Diploma -
Lynn Classical High School