Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Yaznien N. Perez

Chicago,IL

Summary

To obtain a position that will allow me to utilize my professional hospitality work ethics with focus on delivering outstanding guest experiences in upscale venues. Proven track record of managing customer orders and ensuring satisfaction through prompt, courteous service. Reliable team player known for adapting to changing needs and maintaining composure under pressure. Skilled in multitasking, communication, and maintaining welcoming atmosphere.

Overview

8
8
years of professional experience

Work History

Bottle server, Bartender

JOY District
12.2021 - Current
  • Bottle server
  • Bartender
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Part Time: Bottle server

Lite Chicago / Bevy
11.2021 - Current
  • Part Time: Bottle server
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Receptionist

Naava Medspa
06.2022 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Assistant Store Manager of Operations

AKIRA Bijora
11.2016 - 06.2021
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Certificate -

Estelle Skin Care & Spa Institute
11-2024

Diploma -

Wilbur Wright College
01.2018

Certificate -

London Eyes, INC. International Academy of Makeup
07.2015

High School Diploma -

Roosevelt High School
06.2015

Skills

  • Decisive

  • Clientele

  • Certified Esthetician

  • Cleanliness standards

  • Exceptional customer service

  • Strong communication skills

    • Time management

    Organization skills

References

  • Ms. Joy Chavez, Owner of Dstrkt, (773) 319-0156
  • Mr. Nathaniel Anthony Samson, Manager at Lite/Bevy, Chicago, (773) 217-2808

Timeline

Receptionist

Naava Medspa
06.2022 - 04.2024

Bottle server, Bartender

JOY District
12.2021 - Current

Part Time: Bottle server

Lite Chicago / Bevy
11.2021 - Current

Assistant Store Manager of Operations

AKIRA Bijora
11.2016 - 06.2021

Diploma -

Wilbur Wright College

Certificate -

London Eyes, INC. International Academy of Makeup

High School Diploma -

Roosevelt High School

Certificate -

Estelle Skin Care & Spa Institute

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Yaznien N. Perez