Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
AccountManager
Ydette Holguin

Ydette Holguin

Plano,Texas

Summary

Dynamic Account Manager with a proven track record at Expert Recruiting, adept at cultivating strong client relationships and driving strategic account development. Skilled in CRM proficiency and problem-solving, I excel in delivering innovative solutions and maintaining high customer satisfaction. Committed to achieving results and enhancing business growth through effective collaboration.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ACCOUNT MANAGER

PM AM - HCM Software Solutions
05.2024 - Current
  • Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
  • Managed a portfolio of accounts by providing timely support and guidance.
  • Cultivated strong client relationships through proactive communication and problem-solving.
  • Met with average of 375 clients per week consistently, resulting in 75% client retention rate.
  • Trained peers and management team on internal system supports and implementation plans.
  • Created proposals for new and repeat customer business transactions.
  • Analyzed and reported on customer activity, business trends and areas of concern.
  • Organized joint sales calls with current customers and outside vendors.
  • Effectively led seasoned team of partner managers and account coordinators.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Managed portfolio of 600 accounts totaling $1,500,000 in sales.
  • Met with average of 8 clients per week consistently, resulting in 75% client retention rate.

PEO ACCOUNT EXECUTIVE

Netchex Software Solutions
01.2023 - 05.2024
  • Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
  • Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
  • Contacted key clients and internal partners to develop strong business relationships and networks.
  • Payroll and HR Solutions.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Built strong client rapport to establish diversified network of connections.

PEO ACCOUNT EXECUTIVE

Employer Flexible
08.2021 - 02.2023
  • Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
  • Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
  • Contacted key clients and internal partners to develop strong business relationships and networks.
  • PEO Sales.

PEO ACCOUNT EXECUTIVE

Paychex
10.2018 - 08.2021
  • Collaborated with cross-functional teams to generate innovative solutions for customers' needs.
  • Maintained an up-to-date knowledge of industry developments, regulations, and best practices.
  • Contacted key clients and internal partners to develop strong business relationships and networks.
  • Heavy Networking with CPA's, Chamber of Commerce, Rotary Club.

INTERNATIONAL LOGISTICS SPECIALIST

UPS
07.2016 - 10.2018
  • Account Manager for South Texas.
  • With over 600 accounts that I manage from Brownsville, Harlingen, McAllen, Corpus Christi, Laredo and El Paso.
  • Adding new solutions to existing accounts.
  • Exploring and implementing the most effective solutions with new software and manage seamless exports and imports through customs for all International accounts.
  • Identified cost savings initiatives through efficient supply chain management in foreign markets.
  • Ensured compliance with local laws, regulations, and industry codes across all regions.

Education

Bachelor of Science - Accounting And Finance

Sull Ross State University
05-2011

Skills

  • Account management
  • Customer relationships
  • Teamwork and collaboration
  • Customer service
  • CRM proficiency
  • Pipeline management
  • Data-driven decision making
  • Verbal and written communication
  • Strategic account development
  • Relationship management
  • Product and service sales
  • Budget management
  • Quote formulation
  • Contract negotiation
  • New territory penetration
  • Problem-solving
  • Multitasking
  • Time management
  • Attention to detail
  • Organizational skills
  • Excellent communication
  • Adaptability and flexibility
  • Closing deals
  • Powerful negotiator
  • Knowledge of lean six sigma processes
  • Territory management

Certification

  • SalesForce Certification
  • Texas State Board Registered Optician (09/11)
  • Texas State Board Certified Optician
  • Texas State Certified Vision Screener

Awards

  • Awarded President's Club (7 years)
  • 7 Presidential Awards received

Timeline

ACCOUNT MANAGER

PM AM - HCM Software Solutions
05.2024 - Current

PEO ACCOUNT EXECUTIVE

Netchex Software Solutions
01.2023 - 05.2024

PEO ACCOUNT EXECUTIVE

Employer Flexible
08.2021 - 02.2023

PEO ACCOUNT EXECUTIVE

Paychex
10.2018 - 08.2021

INTERNATIONAL LOGISTICS SPECIALIST

UPS
07.2016 - 10.2018

Bachelor of Science - Accounting And Finance

Sull Ross State University

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